Operations Manager

2 months ago

Canberra, Australia UniLodge Australia Pty Ltd Full time

Newly created full time permanent opportunity based in Canberra, ACT
- Thrive in a collaborative environment with a team committed to excellence
- Established brand, with a focus on internal development and a great team culture

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”.

**About the role**

An exciting career opportunity exists for a proactive and highly motivated Operations Manager - After Hours (internally known as Manager - After Hours Operations) to join our team in Canberra on a permanent full-time basis. You will oversee after-hours operations across several properties by leading the team to deliver a consistent and exceptional resident experience.

In your new role, you will gain exposure to a range of tasks and responsibilities including:

- Providing advice and information to the management team in matters concerning the welfare of residents and act under management’s direction.
- Establish and maintain a proactive relationship with all key stakeholders (including university management, heads of hall, and University security team).
- Engagement of the emergency services, escalations, and campus security when appropriate to ensure a quick response to any emergency.
- Ensure the Community Support Officer (Night Manager) team provides high quality, friendly and engaging customer service to residents and other guests.
- Rostering of all Community Support Officer shifts, including arranging or performing suitable shift covers if required.
- Assist the Management team with grievances and conflict resolution as required.
- Be an active member of the emergency response team during shift times.
- Assist with the recruitment, onboarding, training, and performance management of the Community Support Officer team.

This is the perfect role for someone who comes from the student accommodation or hospitality industry, with exposure to frontline operations. If you thrive in an afterhours role, this role will offer you a 38-hour work week, Thursday to Monday with afterhours shift times from 4:00 PM - midnight.

This role will commence at the beginning of July 2024.

Our requirements include:

- Unrestricted work rights in Australia
- National Police Check (completed within last 3 months) or willing to obtain
- Working with Childrens Check or willing to obtain
- Current First Aid & CPR Certificate or willing to obtain

**Our Culture & Benefits**

Across our workforce we have built an enviable culture of **_trust_**_, _**_engagement_**_, _**_collaboration_**, and **_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc.

**Join our team**
- We are a 2024 Circle Back Initiative Employer - We commit to responding to every applicant._

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