Assistant Boutique Manager
1 week ago
Provide an exceptional and memorable customer experience
- Motivate and coach your team to success
- Enjoying working in a collaborative and supportive team environment
We are now seeking an
**Assistant Boutique Manager** to join our Australian Designer client in their James Street store in Brisbane. Our client is a Young Australian Design company with a cult global following. This brand is the epitome of the cool and confident modern woman and has
**taken the global fashion stage by storm**.
**Roster**: Sunday - Thursday roster. Must be available to work public holidays, weekends and key retail seasons where needed. 38-hour standard work week.
- Provide an exceptional and memorable customer experience
- Enjoying working in a collaborative and supportive team environment
- Motivate and coach your team to success
- Have experience in Finance and Budget Management
- Effective rostering management skills
- Experience in Stock management
- Time management and delegation skills
- Have strong organisational, critical thinking and communications skills
- Have strong attention to detail and good judgement
Key Responsibilities:
**Customer Experience**
- Continually develop new customer relationships while maintaining existing relationships
- Maintain an exceptional standard of customer service in line with the company standards
- Observe customer service skills on the floor and provide on-the-spot feedback to team members.
- Coach and lead all team members on all aspects of delivering an exceptional customer service experience
- Ensure the store floor is well-zoned when needed to create a seamless experience in store
- Contact customers with the launch of a collection and each major delivery
- Conduct styling workshops regularly to ensure teams are skilled to provide styling in-store with the latest collections
**Finance and Budgets**
- Maintain a store budget spreadsheet and continually identify opportunities to improve performance
- Understand and assist with roster that meet both the sales versus salary budgets and the requirements of the business
- Approve daily timesheets for staff on time for weekly payroll
- Manage all store expenses including garment repairs, store and wardrobe dry-cleaning and stationery orders in line with company guidelines
**Team Motivation and Team Success**
- Develop awareness of what drives each team member to assist in motivating each person
- Understand daily/weekly/monthly budgets to ensure targets are assigned accurately
- Utilize and develop appropriate selling tools for assistance in maintaining targets
- Assist to implement an efficient routine for the team by prioritising daily/weekly/monthly tasks
- Develop awareness of team members' strengths/weaknesses to assist in the delegation of tasks
**Stock Management**
- Assist to manage stock room and store stock volumes
- Complete stock takes as requested by Regional Manager
- Ensure all new deliveries are processed efficiently
- Understand the Visual merchandising guidelines to ensure store standards are kept up to standard and create positive sales
- Ensure all stock exits and stock moves are done in a timely and accurate manner
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