Assistant Customer Order Manager

5 months ago

Homebush, Australia Woolworths Full time

**Assistant Customer Order Manager - PM**:
Reporting to the Customer Order Manager, the Assistant Department Manager role exists to:

- Support the Customer Order Manager with the CFC operational performance across Picking and Packing activities
- Support the Customer Order Manager in leading, managing, and coaching a team of Personal Shoppers to ensure orders are picked and packed on time to the high standards our customers expect
- Lead the department in the absence in the Customer Order Manager

**What makes you right for Woolies**:
As the Assistant Department Manager - Customer Order, your key responsibilities will be to:

- Spend time with the Personal Shoppers to motivate, manage, and guide them to deliver results and drive best practice in the CFC
- Support the Customer Order Manager to lead the team to work safely and efficiently
- Review Voice of Customer (VOC) commentary daily with the Assistant Customer Fulfillment Centre Manager - Customer Order and Delivery to ensure the goods are packed correctly, no missing items, and the highest quality fresh food
- Collaborate with our Customer Hub to improve customer satisfaction
- Support the Customer Order Manager to identify and develop talent in the CFC to build a talent pipeline for our Woolworths Group
- Engage with other CFC teams to share best practice

**The right attitude is everything....
- Genuine passion for food & shopping
- Customer first mentality
- Love of teamwork and growing with others
- Flexible and adaptable to change
- Willing to work and reliable

**Woolworths, a job is never just a job.**:
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

**Who we are**:
Joining WooliesX means being a part of the wider Woolworths Group, which includes the businesses of Woolworths Supermarkets, BWS, Dan Murphy’s, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

**Why work with us**:
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.

**When you will be needed**:
We are currently seeking to fill part time roles (25 hrs p/week) across 6.30pm-3.30am with availability to work flexibly across 7 days

**Endless possibilities with Woolworths Group
**We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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