Vip Desktop Support

2 weeks ago


Sydney, Australia Kinetic IT Full time

**Job no**: WWREQ0025728

**Employment type**: Full Time

**Location**: Sydney

**Categories**: Service Desk & IT Support

**ABOUT THE ROLE**

We are looking for a special kind of tech whiz: someone who can not only solve a VIP’s technical issues but also ensure they receive a premium experience. You’ll be the friendly face behind the scenes, the IT hero who can conquer printer jams, banish Wi-Fi woes, and ensure our Executives always remain connected and productive.

While your technical skills are important, this role also emphasises your **people skills**. We’re looking for a natural problem-solver who can explain complex concepts clearly and concisely, and who can navigate tense situations with a calm and collected demeanour.

Sounds like your perfect gig? Here’s what you’ll be doing:

- Providing exceptional technical support to the Executives and their teams
- Troubleshooting hardware and software issues
- Maintaining and configuring desktops, laptops, mobile devices, and other equipment
- Proactively identifying and resolving potential IT problems
- Building positive relationships with the Executives and their teams, and becoming their trusted IT advisor

You will need:

- Strong communication and interpersonal skills. You’re not afraid to engage in conversation.
- Professional presentation skills - bonus points if you take pride in dressing well
- Windows 10 experience (essential), Windows 11 (desirable)
- Experience in Office 365 (essential), Exchange Admin, Active Directory, and SCCM
- Previous experience providing IT support to VIP users (preferred)

Please note: This role is primarily a Monday to Friday role, with an on-call component on rotation. This is an office-based role and may include travel a few times a year to support board meetings.

**ABOUT KINETIC IT**

Kinetic IT has grown to become one of Australia's leading ICT managed services providers over the last 28 years, with offices in all major Australian capitals catering to a customer-base that spans a range of industry sectors, including government, corporate, resources and utilities.
With over 1300 staff, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.
We seek to promote fair, competitive, and equitable reward and recognition practices which fosters a diverse and inclusive workplace.

**HOW TO APPLY**

**Advertised**: 18 Apr 2024 AUS Eastern Standard Time
**Applications close**: 03 May 2024 AUS Eastern Standard Time


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