Everyday Banking Specialist

4 months ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Pay Level**: Group 2
**Talent Acquisition Contact**: Eddie Elbazi
**View Role purpose statement**
- **Bring your passion for providing exceptional customer service and build on your sales and services skills**:

- **You’ll be supported to manage your career, work and life**:

- **Make a genuine difference through the work you do**

**The role**:
As the **Everyday Banking Specialist**, you will work with and support high-value customers nationally. In this role, you will pro-actively connect with Premier customers **outbound**, with the focus and drive of building advocacy, servicing, retention and growing by identifying opportunities to support our customers financial objectives. The Everyday Banking Specialist will provide specialist and critical support to Premier customers who have a range of banking needs and also uncover further needs for our Premier customers through detailed conversations.

**Your opportunity**:

- The Everyday Banking Specialist will focus on further share of wallet through understanding customer needs under a relationship model which focuses heavily on growth and retention across a full suite of NAB services.
- Provide in depth knowledge of NAB’s offering to help valued client’s achieve their goals and needs.
- Work closely with specialist areas to refer clients with more sophisticated Needs

**What you will bring**:

- 2+ years' experience in banking/finance Sector
- Strong knowledge of NAB’s products and services and understanding of NAB Deposit pathway
- Attention to detail and strong time management skills
- Proven sales and service skills, with a passion to provide the highest level of customer satisfaction and excellence in customer service behaviours.
- Known for integrity, intelligence and professional maturity
- Ability to work collaboratively, build relationships with customers and across NAB

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply.

Unsolicited CVs from agencies will not be accepted.

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