Product Manager, Everyday Business Banking

2 days ago

Sydney, Australia Commonwealth Bank of Australia Full time

Product Manager, Everyday Business Banking

**Product Manager, Everyday Business Banking. (Multiple roles: Analyst, Manager, and Senior Manager level)**

**Your business**
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers.

**See yourself in our team**

The Everyday Business Banking (EBB) team supports the full spectrum of customers' needs from the smallest businesses to the largest corporates.

The EBB Domain is accountable for:

- Deposit and Transactions product and portfolio management.
- Product acquisition, in-life maintenance, and customer experience optimisation.
- Product development and digitisation.
- Cash and cheque strategy.
- Customer onboarding and lifecycle management
- Strategic pricing and billing capability
- Business customer propositions

**Do Work That Matters**

As a Product Manager (PM) you will be accountable for the management of one or more products / tools / services as well as working with the broader squad to deliver customer and strategic outcomes that align with the Crew OKRs.

You will leverage your domain and industry knowledge, thought leadership, and strategic mindset to drive outcomes across the product lifecycle including launching new features and initiatives, monitoring and driving product performance, meeting key regulatory, operational risk and product governance requirements, optimising customer experience, and driving change across the business.

**More specifically you will**:

- Monitor the product marketplace, trends and direct competitors making recommendations for product enhancements and/or new offerings.
- Identify, develop and refine customer propositions, through analysing customer breakpoints, Voice of Customer feedback and opportunities for improvement.
- Leverage customer centred design thinking and customer impact analysis into product process development and uplift.
- Assess and leverage key product performance insights including financial, business and customer experience, to influence key decisions and prioritise change.
- Manage complex product enquiries and complaints, creating internal communications and training where required.
- Stay abreast of the regulatory environment the product operates within, and execute regulatory changes where required.
- Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.
- Manage product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.
- Build and maintain relationships with key technical stakeholders across frontline, technology, risk and operations.
- Manage the end-to-end life cycle of the product, including updating features, policies, terms and conditions, pricing, profit and loss statements, customer retention and remediation, and the overall process chain.

**Help us deliver a better future for Everyday Business Banking**:

- Undergraduate and post-graduate degree in business, marketing, engineering, data decisioning or similar qualifications.
- Prior product development and client facing experience
- Proven experience working across end-to-end Agile projects and technical delivery.
- Influential and confident stakeholder management skills as this role will see you working across risk, product, digital, technology and compliance business partners.
- Experience in working within a highly complex operational environment.
- A risk management mindset
- The ability and enthusiasm to act as a 'change leader' in supporting transformational change.
- Exceptional written and verbal communication.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/11/2024

Job ID REQ218930

  • Product Manager, Everyday Banking

    4 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    About the Role at AMPThis is a Product Manager, Everyday Banking role with one of the leading companies in AU right now, AMP, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.Key ResponsibilitiesAssist in ensuring AMP Bank has the optimal mortgage and deposit product features and pricing to...

  • Product Analyst Everyday Banking

    1 month ago

    Sydney, Australia AMP Full time

    Product Analyst Everyday Banking **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what...

  • Product Management Specialist Everyday Banking

    4 weeks ago

    Sydney, New South Wales, Australia Tideri Jobbörse Full time

    At Tideri Jobbörse, we're looking for a skilled Product Management Specialist to join our Everyday Banking team. This is an exciting opportunity to drive the management of our deposit and lending products, putting customer needs at the heart of our offerings and delivering target returns to shareholders.The successful candidate will assist in ensuring our...

  • Product Analyst Everyday Banking

    1 month ago

    Sydney, Australia AMP Limited Full time

    **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And...

  • Product Analyst, Everyday Banking

    5 months ago

    Sydney, Australia Hatch Full time

    ** This role is at ubank (not for Hatch)** Hatch is supporting ubank to find a great Product Analyst, Everyday Banking to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ubank. **About the role at...

  • Product Analyst, Everyday Banking

    5 months ago

    Sydney, Australia Hatch Full time

    ** This role is at ubank (not for Hatch)** Hatch is supporting ubank to find a great Product Analyst, Everyday Banking to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ubank. **About the role at...

  • Product Manager, Everyday Accounts

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager, Everyday Accounts - **You're passionate about growing our business through improving customer outcomes**: - **We've transformed our ways of working to take our customer obsession to the next level**: - **Together we can achieve big goals and empower our customers** **Do work that matters** Retail Banking Services (RBS) is the public face...

  • Everyday Banking Specialist

    6 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Pay Level**: Group 2 **Talent Acquisition Contact**: Eddie Elbazi **View Role purpose statement** - **Bring your passion for providing exceptional customer service and build on your sales and services skills**: - **You’ll be supported to manage your career, work and life**: - **Make a genuine difference through the...

  • Product Manager

    5 months ago

    Sydney, Australia ING Full time

    At ING, the Daily Banking Tribe is responsible for driving the end to end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy. We are looking for an experienced Customer Journey Expert to join the Daily Banking Tribe...

  • Agility Coach, Everyday Business Banking

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Agility Coach, Everyday Business Banking - **You are someone who is passionate about agile ways of working and can effectively partner with crew leadership and squads to help them unlock their potential.**: - **You will have experience in working with business and technical teams through the breadth of Human Centered Design (HCD), Software Development Life...

  • Team Manager- Everyday Banking Operations

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    You are Sydney based, have been out of the workforce for 2 years or more and will be ready to start your next journey in March 2025 - We support flexible working arrangements and want to chat about what this means for you - Together we can leverage your current skill set and previous professional experience to reignite your career **See yourself in our...

  • Everyday Banking Specialist

    3 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD As the **Everyday Banking Specialist,** you will work with and support high-value customers nationally. In this role, you will pro-actively connect with Premier customers outbound, with the focus and drive of building advocacy, servicing, retention and growing by identifying opportunities to...

  • Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Team Manager to lead a team of customer service specialists in our Everyday Banking Operations department. As a Team Manager, you will be responsible for motivating and coaching your team to achieve their best, while providing strong leadership and promoting development opportunities.Key ResponsibilitiesLead a team...

  • Agility Coach, Everyday Business Banking

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    **You are someone who is passionate about agile ways of working and can effectively partner with crew leadership and squads to help them unlock their potential.**: - **You will have experience in working with business and technical teams through the breadth of Human Centered Design (HCD), Software Development Life Cycle and comprehensive working knowledge...

  • Product Manager

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Westpac Institutional Banking is seeking a skilled Product Manager to join our team. As a Product Manager, you will be responsible for delivering high-value, high-quality products within our Agile Execution Framework. Your key responsibilities will include:Key ResponsibilitiesExecuting on the overall product strategy to deliver business outcomesManaging...

  • Product Manager

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Product Owner - Digital TransformationThe Product Owner will play a critical role in the Westpac Institutional Bank's Digital Program, responsible for enabling the WIB Digital Strategy by delivering new digital capabilities to our relationship managed customers and internal facing teams.Key Responsibilities:Work in an Agile team to support the development of...

  • Product Owner Business Banking Remediation

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner Business Banking Remediation - 12 Months **12 Month Secondment Opportunity** **Your Business**: The Everyday Business Banking team supports the full spectrum of customers' needs from the smallest businesses to the largest corporates. We have accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as...

  • Product Owner Business Banking Remediation

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **12 Month Secondment Opportunity** **Your Business**: The Everyday Business Banking team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates. We have accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as managing the end-to-end business customer experience. The...

  • Product Manager

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleThis is an exciting opportunity to join Westpac Group's dynamic new team within Cash and Transactional Banking.As a Product Manager, you will help Australians manage their money and businesses through a digital-first approach.You will drive innovation to enhance the customer experience, streamlining customer service and meeting everyday banking...

  • Product Manager

    5 months ago

    Sydney, Australia Lanson Partners Recruitment Pty Ltd Full time

    Lead Transformational Product Initiatives - Work on a brand-new Digital Banking Platform - Own your portfolio from end-to-end Are you a seasoned Product Manager with a strong background in Retail Banking products? Do you possess a deep understanding of the regulatory landscape and the ability to navigate complex challenges? If you are driven by innovation...