Front Office Supervisor

5 months ago

Surry Hills, Australia La Vie Hotels and Resorts Full time

La Vie Hotels & Resorts are currently seeking a Front Office Supervisor for Adge Hotel & Residences, a premier destination in Surry Hills.

Immerse yourself in a truly distinctive design experience at this exceptional hotel that embodies the spirit of a vibrant neighbourhood, where the worlds of fashion, music, art, food, and culture converge to offer an unforgettable guest experience.

**What's on offer**:

- Front Office Supervisor Role
- Premier destination in the vibrant Surry Hills
- Competitive Hourly Rates and Benefits
- Discounted Accommodation

As a crucial member of our team, you will play a vital role in ensuring our guests' satisfaction and contribute to the vibrant atmosphere of our unique hotel.

**What your day will look like**:
**Responsibilities**:

- Collaborate with the Front Office Team to ensure smooth operations and outstanding guest service.
- Organise duty rosters, ensuring adequate staffing coverage during peak periods and arranging standby options for unexpected absences.
- Be available during check-in periods to promptly address and resolve any guest issues or concerns.
- Ensure that reception staff are dressed in the appropriate uniform, enhancing the hotel's image and creating a welcoming ambiance.
- Greet guests warmly, with a genuine smile and eye contact, while efficiently completing registration formalities, paying attention to city ledgers and credit limits.
- Coordinate with the reservations team to pre-allocate rooms, considering any special requests and recognising regular and VIP guests.
- Foster cooperation and helpfulness between all hotel departments to provide a seamless guest experience.
- Maintain close communication with the housekeeping department regarding check-outs, room movements, and other related matters.
- Arrange suitable alternative accommodation for confirmed or regular guests when the hotel is fully occupied.
- Ensure compliance with the maximum room occupancy in line with our established policies.
- Conduct regular performance appraisals for reception staff, identifying areas for development and training needs.
- Provide on-the-job training to ensure that all reception duties are performed correctly and in accordance with company standards, addressing training needs identified during performance appraisals.
- Report any faults or defects to the maintenance department for prompt resolution.
- Maintain a vigilant security approach, implementing effective procedures to ensure the safety and well-being of our guests and staff.
- Demonstrate flexibility by supporting other departments as required.
- Utilise excellent organisation and planning skills to effectively schedule tasks and responsibilities.
- Maintain mental alertness, concentration, and attention to detail while performing tasks.
- Manage time constraints to complete work in a timely and safe manner.
- Provide team leadership, make informed decisions, and supervise, train, and discipline staff under the guidance of this position.
- Exercise keen attention to detail and accuracy to ensure the completion of all work.
- Follow oral and written instructions and complete assignments promptly.
- Possess intermediate mathematical skills and proficient English language skills (reading, writing, and speaking).
- Be available to work irregular hours as per the demands of the role.
- Work independently, demonstrating self-motivation and the ability to perform assigned tasks.
- Hold a valid RSA certification

**What we'd like to see**:

- Minimum of one year of hotel front-desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
- Exceptional interpersonal and communication skills, with the ability to engage and connect with guests from diverse backgrounds.
- Strong organisational and multitasking abilities, with a keen attention to detail.
- Flexible availability, including weekends and holidays, to accommodate the 24/7 nature of the hospitality industry.
- A passion for delivering outstanding guest experiences and exceeding expectations.
- Ability to remain calm and composed in high-pressure situations.
- Fluency in English, both verbal and written.
- Knowledge of additional languages is a plus.

**More about La Vie Hotels & Resorts**:
La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients’ real estate objectives within Hospitality. We are the region’s leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.

**Salary**: $27.82 - $35

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