Aps 4 - Client Services Officer & Administration

3 weeks ago

Perth, Australia Federal Court of Australia Full time

**Position Overview**
This dual role operates within a small team and forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The first component of this role is to be part of the Client Service Team that provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The second component of this position is to provide administrative and finance support for the Court and Tribunal Services function of the Courts including the collection and receipt of relevant monies under the PGPA Act, debt collection, management of the Litigant’s Fund, building maintenance issues, and the purchasing of goods and stationery.

**Major Activities**
On a day-to-day basis, Client Service Officers provide the following services:

- providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit and Family Court of Australia;
- assessing court documentation for completeness, ensuring prescribed forms are used and in compliance with court rules;
- managing the receipting and collection of relevant monies
- managing the debt management and recovery system in the Federal Court as it is a manual system utilising information recorded in Excel Spreadsheets. The debt management system for the Family Court and the Federal Circuit Court is an automated system managed through the Courts case management system, Casetrack 2.
- updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry;
- providing high quality docket support to Federal Court and Federal Circuit Court Judges;
- Court Officer duties as required; courtroom activities include: setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses and operating courtroom technology (including video conferencing equipment).
- generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- interacting and providing support for related eServices, including the Electronic Court File

**Selection Criteria**
- Demonstrated technical expertise and effective management of various digital platforms, case management systems and software to ensure the optimal service is provided to users and stakeholders
- Excellent communication (oral and written) and liaison skills with the ability to communicate with people at all levels.
- Excellent clerical skills including the ability to assess documentation for form and completeness.
- Demonstrated organisational skills, including the ability to manage several processes at once.
- Tolerance, diligence and the ability to work efficiently with mínimal supervision in a small team.

**Contact Officer**
- Aboriginal and Torres Strait Islander people are strongly encouraged to apply._

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