Aps4 Service Delivery Officers

2 weeks ago

Canberra, Australia SOS Recruitment Australia Full time

**Web Ref: 17759**

Contract until 28/07/2023 | Canberra Location | $45.39 Per Hour plus 10.5% Superannuation | Multiple Positions Available

**OVERVIEW**

Our Federal Government client is currently seeking multiple experienced Service Delivery Officers to join their team at the APS4 level. Within this role you will provide a range of administrative duties and support to various stakeholders, including offering and executing the Departments Agreements.

**YOUR RESPONSIBILITIES**
- Analysis of information and data that will enable the production of a suite of documents to be provided to eligible service providers.
- Complex data entry.
- Identify, document and escalate issues and risk.
- Undertake a range of assurance functions to support the Establishment and Assurance team.
- Contribute to a high-performing team culture that engages effectivity with change.
- Participate in business improvement projects that provide efficiencies with current business processes.
- Work efficiently and with accuracy following set processes and standard operating procedures.
- Quality check documents and provide clear advice to Round Coordinators on errors and discrepancies between sources.
- Support the approval and execution process by providing clear recommendations to the delegate in relation to differing funding arrangements.
- Once approved by a delegate, offer (send) accurate agreement documents to the correct recipient, and save files on relevant corporate systems.
- Receive and process signed agreements, Deeds of Variation, Notices of Change, Deeds of Novation and Deeds of Termination and release payment/s where relevant.
- Following execution by a delegate, finalise requests and documents ensure these are sent to the correct recipient and relevant Funding Arrangement Manager, including saving these on the relevant corporate systems.
- Maintain workload databases to provide internal and external reporting and inform future projections.
- Participate in continuous improvement activities, including training and contribute to team achievement of Key Performance Indicators

**EXPERIENCE / REQUIREMENTS**
- The ability to work collaboratively with a team as well as good interpersonal skills, good analytical and problem-solving skills.
- Demonstrate positivity and a solution-focused way of working to achieve results.
- Well-developed communication skills including the ability to adapt communication to the audience.
- The ability to manage multiple priorities.
- Relevant skills to be an effective user of Microsoft Office suite products, especially Excel and Word
- The capability to conduct data analysis of information used by external stakeholders to collate and produce various documentation, including data entry with excellent attention to detail.

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