Assistant IT Contract Analyst

3 weeks ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant IT Contract Analyst**

**Ongoing full-time position - Grade 5/6**

**Competitive salary range of $89,707 - $98,982 p.a + super, commensurate with experience**

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

**About the Role**

We are looking for an Assistant IT Contract Analyst to join our Business & Operations team. In this role you will be responsible for supporting supplier and IT contract optimisation initiatives and delivering IT contract analysis and reporting to facilitate the efficient delivery of services to agreed standards.

**Accountabilities will include**:

- Sources and collects contract performance data (such as pricing and quality metrics), and reviews performance against Key Performance Indicators to optimise efficiency and support the delivery of quality outcomes.
- Identifies and reports under-performance and opportunities for improvement to support informed decision making and planning
- Pro-actively supports risk and reward mechanisms in the contract to facilitate the effective management of the operational area
- Monitors progress against business objectives specified in the business case to support a smooth and successful transition to future state
- Identifies and escalates where change is required and plans for variations to ensure the achievement of planned outcomes
- Collects and compiles information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and to inform decision making
- Monitors and addresses contractual enquiries and issues, and escalates complex and/or sensitive matters to ensure timely and effective resolution
- Maintain databases, produce reports, undertake analysis to ensure that all information is accurate, stored correctly and accessible to relevant internal stakeholders to make informed and timely decisions

**What we need from you**:
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position

**Closing Date**: Friday 13th January 2023 at 9.59am

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.


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