Process Management Officer

2 weeks ago

Crawley, Australia University Of Western Australia Full time

An opportunity to help to shape the way the University accesses information on services and processes
- Level 6, full-time appointment - job share and part time will be considered
- This is a 2 year fixed
- term contract
- Flexible working times and arrangements available
- Base salary range: $84,665 - $89,477 p.a. plus 17% superannuation

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top university.

**About the team**

The Service Improvement team leads process management and continuous improvement across professional services and manages complex service improvement projects.

The Team are responsible for UWA Process Hub (Promapp) and support areas to document their processes. They are also responsible for continuing to develop the recently launched Intranet Service Directory which need to clearly communicate to internal customers how to access a service or resource.

The team are dynamic, focused and collaborative and work at a fast pace, often within challenging timelines.

**About the opportunity**

Reporting to the Manager Continuous Improvement, your role will oversee UWA Process Hub and the Service Directory. You will need to be self-directed and able to work independently within broad direction by the Manager.

You will train and mentor staff on how to document processes, procedures and work instructions and what should be clearly communicated to our internal customers through the Service Directory for staff themselves to maintain. You will do this by being confident and being able to build effective relationships with stakeholders to ensure everyone is on board.

You will conduct quality assurance on entries in UWA Process Hub and the Service Directory and be able to suggest alternative copy, and not be afraid to have the difficult conversations with the editors.

You will also play a key role in the establishment, maintenance and improvement of the Continuous Improvement systems and procedures. The role will include administration tasks in both UWA Process Hub and the Service Directory.

**About you**

To be considered for this opportunity, you will:
Relish the opportunity to work on these new initiatives (Service Directory and UWA Process Hub) and drive the engagement of these across UWA.

Be a logical thinker who can demonstrate that you can develop and clearly communicate step by step instructions and/or processes, with attention to detail.

Have excellent written communication skills to ensure our service information is clear and concise and presentation skills to ensure it can be easily followed.

Be confident to consult and negotiate with internal customers, including discussing any quality assurance concerns which you have.

Be happy to also undertake the administration which is required to support the two systems

Full details of the position's responsibilities and the selection criteria are outlined in the position description: POSITION DESCRIPTION Process Management Officer - Position Number 320663 - Level 6 updated_ (002).pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

**Closing date: 11:55 PM AWST Monday 22nd May**

This position is only open to applicants with relevant rights to work in Australia.

**Our commitment to inclusion and diversity**

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
- We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years
- We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion
- We have flexible working with part-time and job-sharing arrangements considered
- We have child friendly areas on campus, including childcare facilities.

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