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Support Coordinator

3 months ago

Penrith, Australia Flourish Australia Full time

**Use your sector expertise and support people with a lived experience to link with appropriate supports and achieve their goals**:

- **Salary starting at $77,000 per annum plus super with generous leave provisions and flexible working conditions**:
Flourish Australia has an exciting opportunity for a** **Support Coordinator** to join our established Coordination of Supports team across the **Western Sydney region**

The position available is:

- **Part-time (48 hours per fortnight)**:

- **Working between Monday and Friday**:

- Based in **Penrith**, with occasional travel required across the Western Sydney Region (you can view our full list of sites _here_)_
- **Level 4 **on the Flourish Australia Enterprise Agreement (2018) equivalent to** $77,000 per annum (pro-rata) + 10.5% Super + Tax-Free Salary Packaging**

**About the Opportunity**:
Support Coordination includes a variety of activities that supports people with a permanent and significant disability that affects their ability to take part in everyday activities giving people more choice and control over how, when and where those supports are provided. The Support Coordinator will be responsible for helping people to connect to the NDIS and other supports, to build a person’s capacity and capability, to broker supports and services, and to monitor plan budgets and the effectiveness of the support they receive.

The Support Coordinator will also have a strong understanding of the NDIS and is required to support people who have coordination of support in their plans to access said supports effectively so that capacity is built whilst always prioritising a person’s safety and wellbeing.

Your key tasks and responsibilities in the role include, but are not limited to:

- To support people to, and build capacity to, coordinate NDIS plans, negotiate appropriate support and services, and connect with community support and mainstream services.
- Understand NDIS plans and funding amounts for each category and ensure when connecting the person with NDIS service that any over/under spending and impact on budget is discussed with the person.
- Connect the person with relevant supports/services and ensure that an informed decision has been made
- Connect the person with a support/service that encourages engagement, recovery, progress and goal outcomes
- Achieve measurable tasks within key timeframes including securing and implementing funded supports, assessments, and therapies.
- Assist people to identify and develop life roles and identity formation. This includes developing scheduled engagements and determining the purpose of each support while linking this directly to the person’s goals and outcomes.
- Support people with identifying goals, progress toward goals, and future strategies.
- Support people, families and carers to develop resilience and capacity to navigate the appropriate service systems and be able to do this even when people are in crisis.
- Explore support options available, and assist people to negotiate appropriate service agreements, aligned with their preferences and needs.

For more information about what it means to be a Support Coordinator with Flourish Australia, please review the Position Description.

**Who we are**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
**_ Essential:_**
- To be successful in this role you will have a strong understanding of the NDIS and relevant supports available in the regional network, be proficient with technology and have a workable knowledge of databases. You also need to be able to effectively utilise NDIS packages while also obtaining knowledge of all Flourish Australia programs. You should also bring strong time management and organisational skills and proven capacity to prioritise work commitments._

**_ In addition you will possess:_**
- A tertiary qualification in the behavioural sciences or a health-related discipline.
- Demonstrated time management skills including prioritisation of competing tasks and the ability to work innovatively to solve complex issues.
- Demonstrated understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery oriented service is of benefit to people.
- Understanding of the public sector and community based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results.
- Demonstr