Chsp Coordinator

**Why join us?**

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with a** competitive rate of pay, not-for-profit salary packaging benefits, a uniform** and the support of a wonderful leadership team and colleagues.

**The Role**

As a CHSP Coordinator you will provide clients their families, NOK and or advocates with information SCC and schedule assessments and respond promptly to all enquiries about the Commonwealth Home Support Program (CHSP). You will also provide an efficient intake experience for prospective clients and deliver an excellent customer service with the aim to grow our client base and promote our services.

You will ensure all documentation is received and processed accurately within our CRM system. Your day will mostly be on the phone managing client queries but also working with internal teams to ensure we meet our clients individual care goals.

You will be comfortable managing multiple tasks, client issues and finding solutions to unexpected challenges that arise.

**This is a permanent full-time role. Monday-Friday based at our Thornton Home Care Office in Sydney.**
- Ideally, you will have experience working in aged care, homecare or community services industry.
- Attention to detail, strong time management skills, and confidence in using computer systems
- Previous customer service and service coordination experience.
- Strong communication and influencing skills, particularly over the phone.
- A professional, friendly and clear phone manner.
- A positive problem-solver with a passion for helping people.
- Able to provide evidence of Covid-19 vaccinations

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to exceed._