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Client Support Tissot

1 month ago

Richmond, Australia Swatch Group Full time

**About Tissot**
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity and excellence.

**The Role**

This role will be responsible for
- Respond to customer specific enquiries
- Manage inbound and outbound calls
- Appropriate processing of customer escalations
- Log all customer enquiries
- Provide first level technical support (training provided)
- Notify clients about delays or updates in regards to their repairs
- Processing and follow up of customer queries and orders for watch repairs
- Maintain customer database
- Support Reception team when required

The person in this role would need to have the following skills and experience
- Experience working within a high volume, fast paced customer enquiry or customer service environment mandatory
- Demonstrated experience dealing with difficult customers
- Decisive, firm, courteous, customer oriented, can handle stress
- Excellent communication and organisation skills
- Technical knowledge in the watch making or other repair industry is highly beneficial
- Proficient computer skills, basic knowledge of SAP and Salesforce are highly beneficial
- Excellent telephone etiquette and communication skills

**How to Apply**

Job Reference: SGAU00481