Support Services Manager

6 months ago

Perth, Australia Bethanie Group Full time

A place to grow At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally.

We have an opportunity for a **Support Services Manager** to lead the support services teams at Bethanie Subiaco, located in **Jolimont**. This is a full-time position working Monday to Friday, 7:00am - 3:00pm.

Bethanie Subiaco is a 112 bed luxury facility that provides the full range of aged care services including dementia support, palliative care and respite services.

**About the role**:
Reporting to the Facility Manager this position will lead and manage our hospitality teams across site. Working closely with your peers you will play a key role in driving the customer experience for our residents at Waters. Responsibilities will include:

- Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority too
- Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment
- Develop, promote, and deliver an outstanding dining experience for all residents
- Ensure clothing and linen laundry processes are efficient and effective for all residents
- Allocate and manage appropriate levels of resources (people and materials) to ensure the support services are delivered appropriately and meets customer expectations
- Ensure all areas of compliance (ie food safety, infection control, WHS, etc) are met through regular monitoring, auditing and improvement activities

**About you**:
You’re a hospitality professional with a passion for providing excellent service for your customers. You will also bring:

- Demonstrated ability to lead a team of staff in a support services area
- Knowledge of food services including relevant legislation
- Understanding of the principles and tools of quality improvement
- Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes
- Demonstrated ability to prioritise workload, reallocate tasks and manage many site-based projects at one time
- A Chef qualification or Aged Care sector experience is also desirable
- Willingness to obtain required vaccinations and national police clearance (3 x Covid vaccination and annual flu vaccination)

**Working with Bethanie**

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers, and residents.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- As part of our remuneration offering, as part of your salary, you can access our Salary Packaging option and sacrifice up to $15,900 of life expenses per annum and $2,650 per annum for meals and entertainment which reduces your tax obligations to give you more take home pay
- Banking, insurance and retail discounts and benefits
- Rewarding career with a supportive culture
- Professional development and training opportunities

**To apply

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