Evening Duty Manager

3 weeks ago

Camperdown, Australia UniLodge Full time

Drive an outstanding resident experience and contribute to our great culture
- Work with supportive business leaders, and develop your leadership career at UniLodge

**WHY UNILODGE**

UniLodge is the leading provider of student accommodation across Australia and New Zealand. We have a growing portfolio of over 118 properties, encompassing over 37,000+ managed beds; and a team of over 1200 employed staff across our business.

Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

**WHO YOU ARE**

In your new role as Night Manager, you will be adaptable in your approach and equipped to manage any situation that may arise during evening hours. You will have a natural ability to think on your feet, and to resolve problems as they arise. We are seeking someone who is confident to manage first impressions and will champion fostering a safe, secure and healthy living environment for all students.

Key to this role will be your ability to ensure smooth running of all other property operations in the absence of Senior Management. You will be confident with this level of responsibility and will draw on your previous hands-on experience within a Night Manager or Student Accommodation role. Building human connections is integral to our frontline operations team - you will have exceptional communication skills (both written and verbal) and will most importantly enjoy what you do

**YOUR RESPONSIBILITIES**

Your responsibilities as Evening Duty Manager will include but not be limited to:

- You will oversee all overnight operations ensuring residents receive exceptional customer service experience.
- Perform various administrative and support services including perimeter checks, manage in-house quite hours, attend to emergencies and lockouts, etc.
- Act as a “Mentor” to the residents to form a friendly and open point of contact for assistance, information, and welfare.
- Advise the Management team in matters of concern regarding the welfare, wellbeing and safety of students and act under Management’s direction.
- Assist the Management team with grievances and conflict resolution as required.
- Provide after hours on-call assistance to residents with the residences.
- Demonstrate current knowledge of marketing, renewals, rent payment, and other business-related items necessary to service resident expectations.
- Respond to Fire Alarms and participate in all evacuation procedures when on site.

Our mandatory requirements include:

- Work rights in Australia and New Zealand
- National Police Check
- Working with Children Check

**HOW YOU CAN APPLY

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