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Technical Writer
3 months ago
**About the role**:
ReadyTech is looking for an experienced Technical Writer, location flexible, to joint our Professional Services and Product teams for a 6-month Maternity Leave Contract. As part of our team, you will have the opportunity to enhance your knowledge and skills and grow professionally.
**Please note: this is a 6 month full-time contract role.**
**About us**:
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.
**You will get to**:
- Drive client satisfaction through quality engagement and delivery of solution consulting services
- Deliver quality documentations to our project and product teams
- Work closely with our ERP project teams for the delivery of effective documentation for client training and change management
- Take the lead in preparing training schedules, documentation and promoting effective user-focused support
- Innovate by contributing ideas and concepts for product roadmap development
- Be a proactive customer champion by getting involved in user group activities such as conferences, meetings and webinars
- Take ownership of customer issues and see requests through to completion
**More about you**:
- You have impeccable communication and presentation skills
- You are not afraid to get in and get the work done, whether working individually or as a team
- You are a real problem solver and can analyse and work through complex issues
- You have hands-on project experience with ERP/ Procurement systems (advantageous)
- You have strong organisational skills and can comfortably manage multiple priorities and tasks
- You have an excellent attention to detail and are always on the lookout for ways to improve or streamline things
- You genuinely enjoy assisting others to learn and possess a passion for learning and self-development
- Prior experience in working in local government systems is desirable but not mandatory
- Understanding of the Government Sector would be of benefit but not mandatory
- You have a proven track record as a Support or Training consultant
**Why you should become a **ReadyTecher**:
- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
Fixed Term Contract
**Job no**:ATAR40130
**Location**:Melbourne
**Closing Date**:Friday, 16 February 2024
