Digital Product Manager

2 weeks ago


Melbourne, Australia Alinta Energy Full time

**An exciting opportunity to help build our new Alinta mobile customer channel**:

- **Supportive and inclusive workplace fostering strong collaboration**:

- **Work from home options | Energy Discounts |Career Growth Opportunities**

**Want a **_better_** job?**

You’ll find it at Alinta Energy.

Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it.

**_ Help us make energy better_**

We’re making_ energy better_ for our more than 1.1 million customers - and we’re making _work life better_ for our 1,000+ people too.

**Enjoy **_better benefits _**including g**reat discounts on electricity and gas usage where Alinta Energy products are available, flexible work arrangements and 14 weeks paid parental leave.**

**About the role**:
Lead the strategic development of a new mobile customer channel. As the Digital Product Manager, you will be at the forefront of shaping the future of our digital ecosystem with a primary focus leading the development of a mobile capability that not only meets the needs of our existing customers and delivering new experience initiatives to attract and retain target customers. Working in close collaboration with cross-functional teams, you will drive the product vision, test and validate experiences, prioritise initiatives, and ensure the successful delivery of a mobile app that enhances digital channel capabilities.

**_ In this role, you’ll b_**_e_**:

- Leading the end-to-end product development lifecycle, from concept to delivery in collaboration with cross-functional delivery teams
- Refining requirements, ensuring a customer-centric approach and a focusing on speed-to-market
- Collaborating with Experience Designers to conduct user research and develop a deep understanding of customer needs, pain points, and behaviours when managing their energy, and proactively monitoring and analysing customer feedback for continuous channel refinement and optimisation
- Fostering and maintaining strong relationships with key stakeholders, gathering feedback, and incorporating insights into the product development process through regular workshops, showcases and initiative walkthroughs
- Communicating the product vision, strategy, and roadmap clearly and effectively to internal stakeholders to create alignment on the mobile channel objectives

**_Ideally, you’ll bring to the role:_**
- Significant proven experience in mobile and/or digital service products as a Product Manager or Product Owner in an agile digital environment, especially as part of a mobile app launch
- Proven experience in leading a cross-functional team to successfully drive strategic and tactical digital-first customer experiences.
- Strong influencing, storytelling, verbal, and written communication skills with the ability to align technical and non-technical stakeholders to deliver against target outcomes.
- Tertiary qualifications in Marketing, Business, Commerce or Technology, or equivalent discipline
- Experience in the Energy Industry or similar service-related industries is preferred

Join us in shaping the future of our technology landscape and delivering innovative solutions aligned with our business strategy.

**One of the best things about Alinta Energy is we **_discover better together_**. If you like the sound of that, and you’re a match for the role, we’d love to talk to you.**

**Alinta Energy. That’s better.**

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

**We look forward to hearing from you.**

Closing date: Sunday 11th Feb
LinkedIn#LI-CH1



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