Customer Care Consultant

3 weeks ago


Melbourne, Australia Hudson Australia Full time

**Are you a dynamic, motivated team player ready to kick-start or grow your career? We're inviting enthusiastic individuals who are passionate about customer service to express their interest in call centre roles in Melbourne in 2025**

**About the roles**:
As a Customer Service Representative, you'll be the go-to person for customers, providing top-tier service across various platforms.

Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.

A snapshot of usual responsibilities:

- Provide awesome, first-call resolution for both inbound and outbound customer interactions
- Help customers discover extra products?
- Investigate and resolve customer complaints or escalate if needed
- Guide customers through using the self-service portal, troubleshooting as neededHandle account changes and basic finance related inquiries

**What We're Looking For**:
We're seeking proactive team players with a passion for helping customers. You'll thrive in these types of roles if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.
- Experience in phone-based customer service or call centers
- Ability to meet and exceed customer focused KPI's
- Excellent communication skills, both written and verbal
- A knack for building rapport and upselling products where relevant
- Tech-savvy and comfortable navigating different systemsSharp data entry skills and an eye for accuracy

If you have a passion for delivering excellent customer service and are interested in potential call centre opportunities in Melbourne, we'd love to hear from you

**Please note that we will review applicants after 6th of January.**

flexhive by Hudson employs 100+ staff, pays over 1400 temps, places hundreds of people in permanent positions, and grows every week



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