Enrolments Liaison Officer

Westminster is a leading coeducational, Early Learning to Year 12, day and boarding Uniting Church
school. We aspire to be the best school for an exceptional education, developing individuals of great
character to achieve more than they thought possible. We want Westminster to have a world class
reputation, renowned for a genuine focus on wellbeing, inspired by our values of kindness, resilience,
mindfulness, curiosity, courageousness and inclusivity.

**Position name Enrolments Liaison Officer**

**Area of School **Development Office

**Employment Status **Full Time

**Employment Conditions**
Level 7 - Westminster School Inc. Teaching Staff and School
Assistants Enterprise Agreement 2021

**Key Relationships**

The Enrolments Liaison Officer is an integral member of the
Enrolments Team, reporting to the Head of Student Enrolments.
This position also engages with the Heads of School, Director of
Learning, Director of Boarding, Community Engagement Team
and International Student Coordinator. All staff are ultimately
responsible to the Principal via the Director of Corporate Services.

**_Position Objective: _**
The Enrolments Liaison Officer is an important member of Westminster School’s Student Enrolments
Team, undertaking a high contact role that helps to manage relationships with prospective families
and key influencers throughout the enrolment lifecycle. Working collaboratively with the Head of
Student Enrolments and other members of the Enrolments Team to achieve enrolment targets, the
Enrolments Liaison Officer is enthusiastic and resilient with a strong customer and commercial focus.
The role will be primarily focused on International and regional enrolments with the requirement
though to work flexibly across all categories of enrolment.

**_Key Responsibilities: _**

and enrolments for Westminster School.
- Develop and maintain strong knowledge about the School including curriculum, brand, key

contacts and community.
- Document and manage prospective student records in Digistorm and Synergetic, ensuring the

data is current and accurate throughout the enrolment pipeline.
- In collaboration with the Head of Student Enrolments, facilitate timely and accurate

reporting to ensure the School meets all compliance obligations.
- Undertake all necessary enrolment procedures, including any additional requirements for

boarding and international students to ensure best practice and compliance.
- Represent the School at Field Days and undertake visits to key regional, interstate and

international markets to generate interest and enquiries from prospective students and their
families as well as key influencers.
- In collaboration with the International Student Coordinator, grow international enrolments

among high quality students along with the School’s reputation and profile in key markets
through strategic partnerships and agent relationships.
- Manage the booking schedule for individual, group tours and trial days specific to

International and Boarding as well as other areas of the School as required.
- Work collaboratively with the Development Office Team to inform and influence marketing

initiatives and campaigns in the local and regional marketplace.

**Commented [MAM1]**:Full Time

**_Key Selection Criteria: Qualifications, Skills and Experience _**
- Relevant degree in Business, Marketing, Communications or other relevant tertiary qualifications.
- Demonstrated knowledge or willingness to learn a Client Relationship Management system, in

particular Digistorm and Synergetic.
- Demonstrated experience in confidently and courteously liaising with people at all levels, with a

commitment to providing a high level of customer care and satisfaction.
- Confident communicator with an ability to quickly build rapport with prospective and current

families in the Westminster School community.
- Demonstrated commitment to keep up to date with information about Westminster School

programs as well as enrolment and compliance processes.
- Demonstrated success in achieving and exceeding targets.
- Understanding of the enrolments function within an independent school.
- Familiarity with Westminster School, its community and market competitors.

**_Key Selection Criteria: Personal Qualities _**
- An outstanding communicator with the ability to relate to and quickly build rapport with prospective

families.
- Commitment to delivering exceptional customer service.
- Ability to work collaboratively as part of a small team.
- Strong attention to detail.
- Excellent Presentation Skills.
- Flexible, adaptable and demonstrates initiative in a fast paced, changing environment.
- Ability to demonstrate commitment to the School’s vision and values.

**_Safety and Wellbeing _**
All staff must:

- Take reasonable care of, and cooperate with actions taken to protect, the health and safety of both

themselves and others.
- Report all accidents, incidents and hazards to their supervisors as soon as is practicable.
- Read