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Porter / Concierge

5 months ago

Adelaide Region SA, Australia AccorHotels Full time

Company Description

Pullman Adelaide represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none

**Job Description**:
We are seeking experienced Casual Porter/Concierge to be a part of our friendly Front Office Team, you will be the go-to person assisting in all areas of front office but you domain will be all things concierge which includes parking cars, assisting guests with their luggage and providing knowledge of the local area and tourist experiences available. You will have the opportunity to showcase your customer service skills and create memorable moments for our guests from the heart. In this role, you will report to Rooms Division Manager and work within a creative and supportive team environment.

**Qualifications**:
As the successful applicant, you will ideally have:

- Must hold a South Australian full valid driver license, with a clean record and the ability to drive both manual and automatic. Yes - we get to drive some cool cars, so we need you to be well equipped handle them.
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Previous experience with Opera or similar PMS is desirable, however not essential
- The flexibility to work shifts including early mornings, evenings, weekends and public holidays
- Strong knowledge of the local area as well as knowing what tours and experiences to recommend to our guest (or the curiosity to learn how to be a true Welcomer)

Additional Information

What is in it for you:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage, Apple products discounts, Samsung products discounts, and whole range of perks)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Join the fight against single use plastic in hotels
- Discounted car park

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS