Head of Product

2 weeks ago

Melbourne, Australia Zeller Full time

**About Zeller**

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.

As our Head of Product, you'll play a pivotal role in driving our product strategy and execution as we scale. You'll be responsible for delivering big projects, reviewing product performance, and spearheading growth initiatives. Being part of a fast-growing, product-led business with a track record of deploying many innovative new solutions, you’ll juggle strategic and hands-on tasks. Your deep understanding of customer needs will be crucial in shaping our product roadmap and ensuring we stay ahead of the curve.

Not limited to a single product area or type, this versatile role will work closely with all aspects of the business to create innovative products across hardware, software, packaging, customer experience and web.

**Key responsibilities**:

- Develop and execute strategies to grow our product suite and expand market share
- Lead and mentor a high-performing product team, that is motivated, agile and outcome focused
- Oversee the delivery of major product initiatives from conception to launch
- Analyse product performance metrics and user feedback to drive continuous improvement
- Collaborate closely with cross-functional teams including engineering, design, marketing, and customer support
- Translate complex customer needs into simple, elegant product solutions
- Balance short-term wins with long-term strategic thinking in product development
- Implement data-driven decision-making processes for product prioritisation
- Stay abreast of industry trends and competitor movements to inform product strategy

**Qualifications and Experience**:

- 7+ years of product management experience, with at least 3 years in a leadership role.
- Proven track record of successfully delivering complex products in a high-growth, innovative environment.
- Strong experience in technical delivery and working with engineering teams to deploy innovative solutions.
- Demonstrated experience working at a scale-up, juggling both hands-on and strategic responsibilities.
- Strong analytical skills with the ability to iterate a product over time via data analysis and user feedback
- Ability to clearly design each product’s roadmap and articulate via collaboration and documentation how and when products and features evolve to ensure a consistent release schedule over time
- Excellent communication and stakeholder management skills
- Experience in financial services or fintech is highly desirable
- Bachelor's degree in a relevant field or equivalent practical experience

**Attributes**:

- Loves challenging the status-quo
- Holds the concept of product ‘simplicity’ in the highest regard
- Thrives in a fast-paced, dynamic environment
- Ability to focus on long term thinking through each product’s lifecycle
- Be a present and considered people leader who inspires and motivates teams
- Be able to continually balance speed, perfection, functionality, cost and design
- Strategic thinker with the ability to execute tactically
- Track record of tackling difficult product challenges to find solutions where no precedent exists
- Willingness to oscillate between and balance; ‘leadership’ with ‘getting your hands dirty’

**How we work**

Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.

**Like the rest of the team, you’ll benefit from**

A competitive salary package, including equity from an early stage;

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

A fantastic office environment;

Endless learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team;

An ability to influence and shape the future of Zeller as our company scales both domestically and globally;

Being part of one of Australia’s most exciting scale-ups.

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