Desktop Support Analyst

5 months ago

Rydalmere, Australia u&u Recruitment Partners Full time

**Your New Employer**:
Have a formal development plan and be mentored by a highly experienced Head of IT;
Work with the latest Microsoft and Apple technologies;
Do premium certifications funded by their employer;
Work in a broad role across desktop support where they can get a diverse range of experiences to add to their CV;
Have the mentoring pathway to learn about other IT passions i.e. networking or security; and

Work for a company with a deep mission and purpose aligned to their core values of serving others.

**Your New Role**:
You'll be responsible for providing desktop support to users associated with operating installed hardware and software. You'll also manage the procurement, maintenance and configuration of computer hardware, software and licenses.

**Key responsibilities will include**:
Providing remote and face to face technical support to users' IT support issues;
Thoroughly following through on all IT requests which may require working with partners to ensure business continuity;
Responding to end user's requests and ensuring realistic resolution times are provided;
Following processes and procedures to complete day to day helpdesk administrative and assigned tasks; ensuring delivery within the expected timeframe;
Managing and maintaining consistently accurate and detailed helpdesk log entries;
Effectively managing the procurement, maintenance and configuration of computer hardware, software and licenses;
Accurately maintaining and updating the IT asset register;
Assisting in ensuring all hardware and software installations and routine upgrades are implemented according to Service Level Agreements;
Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures;
Consistently updating knowledge to align yourself with new IT infrastructure technologies;
Assisting in maintaining regular backup cycles including the offsite storage of tapes for DRP purposes;
Identifying common issues impacting the business and commence problem resolution or escalate as required; and

Updating and creating support documentation as required to facilitate knowledge sharing.

You'll join a close-knit IT team that is humble and well regarded by the business. You'll be developed and mentored and have the opportunity to build your skills and learn new technologies.

Skills & Experience

**Ideally you will have**:
A minimum of 12 months' experience in a similar Service Desk or Desktop Support role; and

Strong experience supporting desktops/laptops, telephony, mobile devices and printers.

In addition to these technical responsibilities, you will possess:
A fun, friendly, easy going and proactive personality with a passion for continuous self-improvement;
A can-do attitude with a collaborative and collegiate approach;
Excellent verbal and written communication skills with the ability to converse with staff across all levels of the business;
A methodical approach to your work with a high attention to detail; and

Strong business partnering, stakeholder engagement and problem-solving skills.

How to Apply

Please submit your resume in Word format only.

Steven Fulop.

DIRECTOR, GWS

Get in touch
Call me on 02 8825 6602
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn

  • IT Security Analyst

    3 months ago

    Rydalmere, Australia Encore Global Full time

    Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers’ journey to success. **The Opportunity** Reporting to the US the security...

  • IT Support Analyst

    5 months ago

    Rydalmere, Australia Peoplebank Full time

    Location: - Rydalmere- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Pravin Manandhar- Discipline: - General IT - Reference: - 261264**About the Company**: Our client is a leader who provides services with leading capabilities in digital, cloud, and security space. They offer Strategy and Consulting, Technology and Operations...

  • Analyst Programmer

    2 months ago

    Rydalmere, Australia Rheem Australia Pty Ltd Full time

    **Analyst Programmer**: - Information Technology | Rydalmere, NSW - Closing date: 31/10/2024 **About us** As a leading global manufacturer of heating and cooling equipment, we’re innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team...

  • Help Desk Support Specialist

    5 months ago

    Rydalmere, Australia IDEXX Full time

    The Opportunity What you can expect You will be a key team member in a diverse role assisting our customers and ensuring a premium level of support. Allocating and approving access to IT systems and services for employees Provision of technical advice and informal training to employees Trouble shooting and problem-solving technical service and equipment...

  • Supply Chain

    5 months ago

    Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced **Supply Chain & Logistics Analyst **to join a leading supplier of electrical solutions. You will play a crucial role in supporting the transformation agenda in Australia & NZ. **Reporting directly to the General Manager of Supply Chain, you will be responsible for the following;** - Drive continuous improvement initiatives across the...

  • Supply Chain

    5 months ago

    Rydalmere, Australia Protech Warehousing & Manufacturing Full time

    **Rydalmere**: - **Great working culture**: - **Excellent salary on offer** Seeking an experienced **Supply Chain & Logistics Analyst **with strong skills in Business Intelligence to join a leading supplier of electrical solutions. You will play a crucial role in supporting the transformation agenda in Australia & NZ. **Key responsibilities;** - Drive...

  • Customer Service Analyst

    4 months ago

    Rydalmere, Australia Stowe Australia Full time

    About us…. Stowe Australia is one of Australia’s largest and most diversified electrical and communications companies.  Established in 1910 Stowe is in its third generation of family ownership.  Stowe recognises that our main asset is our people and therefore invests heavily in the development and retention of employees and is considered by the...

  • Customer Service Analyst/CBD

    4 months ago

    Rydalmere, Australia Stowe Australia Full time

    About us…. Stowe Australia  is one of Australia’s largest and most diversified electrical and communications companies. Established in 1910 Stowe is in its third generation of family ownership. Stowe recognises that our main asset is our people and therefore invests heavily in the development and retention of employees and is considered by the...

  • Sales Administrator

    5 months ago

    Rydalmere, Australia Homart Pharmaceuticals Pty Ltd Full time

    **About the business and the role** Our company, headquartered in Rydalmere, NSW, is one of Australia's fastest-growing supplement manufacturers. We have a suite of brands that are focused on their segment and enjoy exceptional growth, as well as a broad manufacturing capability across Dietary Supplements, Dairy Products, Skin Care Products, and Pet food....

  • Finance IT Analyst

    5 months ago

    Rydalmere, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Financial Analyst

    1 week ago

    Rydalmere, New South Wales, Australia Schréder Full time

    Key Responsibilities:As an Assistant Accountant at Schréder, you will play a vital role in supporting the Finance team by ensuring the accurate, timely, and compliant delivery of financial information. Your key responsibilities will include assisting with various finance and accounting tasks such as government reporting, account reconciliation, variance...

  • Financial Analyst

    4 weeks ago

    Rydalmere, New South Wales, Australia Schréder Full time

    Job Title: Assistant AccountantThe Assistant Accountant will play a vital role in supporting the Finance team by ensuring the accurate, timely, and compliant delivery of financial information. Key responsibilities include assisting with various finance and accounting tasks such as government reporting, account reconciliation, variance analysis, and rebate...

  • Technology Analyst

    5 months ago

    Rydalmere, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 52863- Location(s)- Rydalmere- Expertise- Information Technology- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) - **Represent a Prestigious Market-leading Global Brand**: - ** Supportive, Diverse and Collaborative Team**: - ** Work with Market-Leading Business Technologies**: - ** Unique...

  • SAP Implementation Specialist

    3 weeks ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    SAP Implementation SpecialistRheem Company is seeking an experienced SAP Implementation Specialist to support the implementation of SAP platforms and technologies in our IT team. As a key member of our team, you will be responsible for developing, configuring, testing, and implementing solutions based on ECC – CS/SD, SAP Service Cloud (C4C), and SAP Field...

  • SAP Consultant

    1 month ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    About the RoleWe are seeking an experienced SAP Consultant to join our IT team in Rydalmere, NSW. As a key member of our service business team, you will play a vital role in supporting the implementation of SAP platforms and related technologies to drive business transformation and improve customer experience.Key ResponsibilitiesDevelop and implement SAP...

  • SAP Solutions Architect

    5 hours ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    Rheem Company is a leading global manufacturer of heating, cooling and water heating equipment. We are innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future.As an SAP Consultant with Rheem, you will play a vital role in our IT team, supporting service business through technology enabled...

  • Senior Financial Analyst

    1 week ago

    Rydalmere, New South Wales, Australia Stowe Australia Full time

    Rydalmere, NSW, is home to Stowe Australia, a leading electrical subcontractor with a pre-eminent industry reputation for performance, quality, and reliability. With a turnover of over $700m and 1,900 employees across 12 branches, the company has served the industry for over a century.The Financial Reporting Specialist will join a small, high-performing team...

  • SAP Consultant

    1 week ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    Transform Service Excellence with SAPRheem Company is driving technology-enabled transformation to deliver better employee and customer experiences using SAP platforms and technologies.The Role:Develop prototyping, configuring, testing, implementing, and supporting solutions based on ECC – CS/SD, SAP Service Cloud (C4C), and SAP Field Service...

  • SAP Implementation Specialist

    3 weeks ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    SAP Implementation SpecialistRheem Company is innovating all new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. We're looking for a talented SAP Implementation Specialist to join our IT team in Rydalmere.About the role:Develop prototyping, configuring, testing, implementing and supporting...

  • SAP Implementation Specialist

    3 weeks ago

    Rydalmere, New South Wales, Australia Rheem Company Full time

    Service Business Transformation ExpertRheem Service is undergoing technology-enabled transformation to provide better employee and customer experience using SAP platforms and technologies. We are seeking an experienced SAP Consultant to support this transformation.The Role:Develop prototyping, configuring, testing, implementing, and supporting solutions...