Customer Experience Business Partner

1 month ago


Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Supporting business units and senior management to deliver Council's Customer Experience Strategy.
- Ensuring customer experience outcomes, initiatives, policies and procedures are implemented in a timely and successful manner.
- Providing expert advice, support, resources and training.
- Reviewing and evaluating current practices to identify pain point areas and allow for continual improvement.
- Coaching business units in effectively managing escalated or complex customer enquiries.

Things You’ll **Do**:

- Work as part of the Customer Strategy and Improvements Team to ensure Council is delivering high quality customer service.
- Utilise data and insights to enable customer centric decision making.
- Collaborate with and provide strategic advice and coaching to senior management and business units.
- Support change through a collaborative approach.
- Develop and deliver training programs and resources that uplift a customer centric culture throughout the business.

***Things You’ll **Be Proud** Of:

- Being an advocate for positive customer experiences.
- Having an awareness of new and effective ways to enhance the customer experience and build customer trust and confidence in Council.
- Success in supporting change projects and being agile and responsive in your work.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve
- Working for an organisation which has our community at the heart of all that we do.

The **Fine** Print:

- **Package**:$93,000 - $99,000 gross p.a. plus 11% superannuation.
- **Hours of work**:Permanent Full Time 35 hours per week with option of 19 day month flexitime arrangement.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?
- Click on the link to check out the Position Description



  • Sutherland, Australia Equiniti Full time

    Management LevelFEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...


  • Sutherland Shire, Australia Lawson Elliott Recruitment Full time

    Exceptional opportunity to take the next step in your career under the guidance and mentoring of a group of highly impressive Partners - $120k - $150k Package + Benefits + Ongoing Fees - Southern Sydney based This highly impressive CA Firm is currently looking to bring on a down to earth and dedicated Manager into their business to compliment an already...


  • Sutherland, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...


  • Sutherland, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Supporting and enabling the delivery of Council's Customer Experience Strategy. - Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences. - Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and...


  • Sutherland Shire, Australia Lawson Elliott Recruitment Full time

    Exceptional Directors - autonomous role within an excellent small team of down to earth and engaging individuals - $110k - $150k Package + Benefits - Sutherland Shire - On site parking available This impressive boutique CA Firm is currently looking to expand their highly personable and long standing team due to company growth. They are seen as one of the...


  • Shoalhaven Shire, Australia Leading Roles Full time

    **Finance Business Partner | Shoalhaven** - Base salary of $93,592 - $106,297 - Join a dynamic and supportive team - Take responsibility for full financial support of the natural disasters team **Key Responsibilities** - Support the Disaster Management Team through development of a framework and processes for financial services. - Assist with the...


  • Sutherland Shire, Australia Adecco Full time

    $33.33 per hour + Super - 6 months assignment with possibility for extension - Location: Wollongong Responsibilities include but not limited to: - Promptly and professionally addressing customer inquiries. - Exploring all alternatives to offer suitable solutions that meet the needs of the inquirers. - Cultivating internal connections with essential...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Customer Service Officer**: - Deliver exceptional customer service in a dynamic and collaborative environment - Showcase your interpersonal skills and solutions focus - Contribute to a culture of continuous improvement and teamwork - Be a positive brand ambassador for the Sutherland Shire Council **Be Part of Something Meaningful**: At...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Business Support Officer - Development Services!**: - Opportunity to excel in customer service and support the Development Services team - Work in a dynamic environment with high-profile projects - Contribute to the growth and development of the Sutherland Shire community - Collaborate with a team dedicated to achieving excellence **Be...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Differentiate our brand and customer service through the provision of an excellent customer experience. - Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success. - Be a positive brand...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Provide excellent customer service as the initial point of contact for customer enquiries relating to development proposals. - Be adaptable and flexible to manage competing priorities in a demanding and complex work environment. - Possess sound critical thinking skills, identifying and implementing system improvements...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Provide excellent customer service as the initial point of contact for customer enquiries relating to development proposals. - Be adaptable and flexible to manage competing priorities in a demanding and complex work environment. - Possess sound critical thinking skills, identifying and implementing system improvements...


  • Sutherland, Australia Scene To Believe Full time

    ABOUT US Welcome to a place where magical experiences and memories are created. Scene to Believe are the magic makers behind the scenes at almost every Santa photo set in shopping centres across Australia and New Zealand. Each year we search the country for Christmas staff that will join us to create magical memories for families all over Australia. You’ll...

  • Team Leader

    1 day ago


    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Lead, coach and manage the Customer Service Operations team, ensuring delivery of high-quality customer service and a positive customer experience. - Develop and implement the Customer Service Operational framework to support the evolution and continuous improvement of service. - Seek opportunities to evolve and...


  • Sutherland Shire Council, Australia Sutherland Shire Council Full time

    Join Our Team as a Business Systems Specialist! Make a meaningful impact on the community by promoting health and active living. Lead innovation and drive business improvements within Leisure Services. Work with a supportive and collaborative team at Sutherland Shire Council. Competitive salary range with excellent benefits including...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Leading and managing the Financial Operations Group, embedding a culture of high performance, integrity, professionalism and continuous improvement. - Ensuring that Council’s interactions with customers align with our brand, enhances our relationships with our diverse customer base, and improves customer...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Undertaking research and providing ongoing high-level support and delivery of key strategic projects across the Children’s services portfolio, linking with other corporate planning initiatives. - Thinking strategically and outside the box, seeking innovative ways to problem-solve, recognise opportunities, and implement...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Undertaking research and providing ongoing high-level support and delivery of key strategic projects across the Children’s services portfolio, linking with other corporate planning initiatives. - Thinking strategically and outside the box, seeking innovative ways to problem-solve, recognise opportunities, and implement...