Student Hub Advisor

3 weeks ago

Preston, Australia Melbourne Polytechnic Full time

POSITION NUMBER

3430
- DEPARTMENT

Student Engagement
- ROLE TYPE

Non-teaching
- JOB TYPE

Casual
- LOCATION

Preston
- APPLICATIONS CLOSE

30 December 2023**STUDENT HUB ADVISOR**:

- **Fantastic team environment**:

- **Casual, Ongoing**:

- **Utilise your outstanding customer service skills**:

- **PACCT 3 ($35.32 - $38.14)**

**About the Organisation**:
Melbourne Polytechnic Institute offers not only a different way to learn: we also offer a different way to work. We believe in the importance of a good work-life balance and offer a range of benefits to support our staff to achieve their best. We have a flexible and supportive culture and we’re always on the lookout for skilled, motivated individuals to join us.

**About the role**:
Working as the Student Hub Advisor, you will be the primary service point for current and former students of Melbourne Polytechnic. You will provide exceptional front-line customer service experience through outstanding communication and engagement which delivers timely, customer-focused, high quality advice and support to current and former Melbourne Polytechnic students, staff, other internal and external stakeholders.

**To be successful in this role, you will have**:

- A relevant tertiary qualification and a minimum of 5 years’ experience in a tertiary student admin environment
- Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with a varied student cohort with an ability to be flexible in responding to and having an understanding and empathy for the needs of students at all levels and across all cultures
- Demonstrated experience of adapting to new technologies or systems
- Demonstrated well developed interpersonal and problem-solving skills with the ability to add value by showing initiative in identifying and pursing opportunities
- Ability to build and maintain effective and productive relationships, employing a consultative manner and maintaining confidentiality, with a wide range of stakeholders both internal and external.
- **Applicants must address the selection criteria in the Position Description.**
- Melbourne Polytechnic promotes a workplace that actively seeks to include, welcome and value unique contributions of all people._
- Melbourne Polytechnic is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers. Melbourne Polytechnic may require its employees to provide evidence of being fully vaccinated against preventable diseases such as Influenza, coronavirus (COVID-19) and other transmissible diseases based on Victorian Chief Health Officer's Directions as issued and updated from time to time._

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