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Planning and Implementation Manager
1 month ago
Grow your career with fast-growing global FinTech company
- Operationalise projects into customer experience team
- Ideally you will have Operational experience within Superannuation
**The opportunity**
Our client, a fast-growing global provider of technology and administration services for the financial services industry, is looking for a Planning and Implementation Manager to join its Customer Experience team.
This role is responsible for operationalising projects into the Customer Experience team, ensuring business processes, systems and training are in place and there is a seamless transition when projects go live. This position reports to the Head of Customer Experience - Australia and is supported by a Knowledge Management and Procedure Lead and Training Leads across telephony and administration teams.
This is a full-time permanent position located in Melbourne.
**About you**
You are an exceptional organiser and problem-solver, with superb time-management skills and attention to detail. You are proactive and able to work closely with stakeholders, taking the initiative to execute, deliver and succeed. You will have highly developed written and oral communications skills and be able to work under pressure to meet deadlines.
**Your experience**
- Minimum five years of professional experience in the financial service industry
- RG146 qualified
- Strong understanding of the Australian financial services industry, regulations and obligations with particular emphasis on the provision of superannuation, wealth and financial advisory support services as part of a platform proposition.
- Demonstrable track record of building relationships, dealing with key stakeholders of an organisation internally and leading multi-disciplinary teams with senior SME capability to achieve key deliverables on time and within budget.
- Previous experience leading a fast-paced Client Service Centre or an environment providing a high level of service.
- Strong Excel, PowerPoint and Visio skills and other resource management tools are essential.
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