Ecommerce Team Customer Service Team Member

4 weeks ago

Stafford, Australia SuperPharmacyPlus Full time

Looking for an opportunity to be part of the tech revolution, make a difference in peoples health journey, and provide innovative products across Australia and the world?
We are in search of motivated people who are looking to join our rapidly growing eCommerce team at SuperPharmacyPlus.

**We have multiple positions available for the following roles**:

- _eCommerce Customer Service_
- _eCommerce Fulfillment (Pick and Pack)_
- _Stock Controller_
- _Warehouse Assistant_

SuperPharmacyPlus is a progressive community pharmacy located in Brisbane North specialising in categories such as diabetes, baby, mobility and incontinence. We are seeking more staff to work up to fulltime for our eCommerce team fulfilling orders across Australia and around the world

One of Australia's top online pharmacy providers, SuperPharmacyPlus seeks to provide a large range of specialty products at reasonable prices.

We exist to "_empower people to live happier, healthier lives"._

Through our eCommerce team, our aim is to bring the widest range of high quality pharmacy and mobility products to the Australian market, provide new avenues of convenience for customers, and support health professionals and patients in their health journey.

**We don't do cosmetics, perfumes, and gimmicky products that don't work.** But we do source and sell products that make a real difference. Our team works with suppliers and manufacturers across the world to bring new and innovative products to the Australian market, making them accessible and affordable. Sending out thousands of orders each month, our online team have their own packing facility onsite and work with multiple staff roles available.

**Did I mention we even have our own Barista on site to keep you caffeinated..... yummm** _*_*
**You will, with the support of your team**:

- Contribute to the rapidly growing independent community pharmacy.
- Facilitate access to appropriate products in a streamlined fashion.
- Support other staff in the eCommerce team.
- Fulfill eCommerce orders in a timely manner.

**eCommerce Customer Service Key Responsibilities & Duties**:

- Monitor customer service enquiries and proactively respond to queries regarding shipping, returns and complaints
- Manage communication with customers regarding delayed or returned orders
- Liase with our store-based teams to provide recommendations to customers
- Assist other online team members to Pick and Pack eCommerce orders
- Maintain organisation of Online Department
- Maintain product listings and add new products to online channels.

**Skills and Experience**:

- Essential_
- A proactive attitude and passion for achieving better outcomes for people with disability in the health system.
- Strong desire to solve customer’s issues
- Evidence of ability to work collaboratively in a team environment.
- Ability to prioritise efficiently according to organisational needs.
- Demonstrate attention to detail and accuracy in picking products
- Have a process driven approach to completing tasks
- Ability to complete complex tasks with speed
- Preferred_
- Previous fulfillment / packing experience
- Knowledge of eCommerce systems or customer service
- Experience in a pharmacy, healthcare or other retail environment

**Values**:
The successful applicant’s values will match those of SuperPharmacyPlus. Our mission is to transform the lives of people through the ability to function, be comforted and obtain the right product.
- **People**: We partner with people from a variety of organizations, cultures and diverse demographic and geographic backgrounds.
- **Quality**: We rely on selling high quality products and optimize our processes to create a reliable experience for organizations and end-users alike.
- **Innovation**: We assist our customers in accessing the latest technology available globally
- **Communication**: We communicate via several methods to ensure a high standard of satisfaction, and quality of information transfer
- **Experience**: We understand how hard it can be to access products quickly and efficiently, so we want to shift that paradigm and offer all involved a seamless and positive experience.

**Positions Available**:
**eCommerce Customer Service team member (Multiple Positions Available)**

Up to Full-time; Mon-Friday (7:30am-3:30pm with possibility for flexible hours) located in Stafford, QLD.

**Pharmacy Stock Controller**:
Up to Full-time; Mon-Friday (flexible but preferably 6:30pm finish)

**Warehouse Assistant**:
Up to 20 hours per week; Mon-Friday (9am-4pm hours)

**How to apply**:

- Please also include in your cover letter a short answer to the following two questions:

- Q1: How do you seek to change your world for the better on a daily basis?
- Q2: How do you think your chosen role impacts the rest of our business.
- Q3: How do you percieve that online pharmacies could work to empower people's healthcare journey.
- Let us get back to you for further steps.

**Job Types**: Full-time, Part-time,

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