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Customer Service

3 weeks ago

Wetherill Park, Australia A&J AUSTRALIA Full time

**About us**:
We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as supporting industrial aftermarket business.

**About The Role**:
We are currently looking for a Customer Service Staff for a fast-paced plastics manufacturing company for our NSW site office.

**Essential Responsibilities and Duties**:

- Answering Phones
- Transport bookings
- Record Stock Produced
- Inserting sales orders
- Inserting sale quotes
- Customer Services:

- Informing Customers of Back Orders
- Informing Customers of Order ETA
- Printing delivery dockets
- Order Release - Customers - confirming payments where necessary
- Docket Sorting
- Checking if EFT payments have been received
- Liaising with warehouse to confirming stock and order completion
- Recording daily sales and pick records

**Requirements**:

- Good interpersonal skills working with internal staff and external customers
- Have previous customer service and administrative experience
- Have exceptional customer service and communication skills
- Have excellent computer skills
- Experience in a wholesale or distribution business an advantage
- MUST be fluent in both English and Mandarin

**Job Types**: Permanent

**Salary**: 1st 3 month is probation and salary is 29.38 per hour(casual, full time working hour). After probation, salary will be $25.5-27 per hour, full time.

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Wetherill Park, NSW 2164: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)