Operations Support Officer

3 weeks ago

Albion, Australia Orange Sky Australia Full time

**About Orange Sky**

At Orange sky we are on a mission to Positively Connect Communities and we do this by providing the world's-first free mobile laundry and shower service to people experiencing homelessness. We offer a platform for everyday Australians to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

**The Role**

We’re always looking to increase our impact and help more Friends on the street - striving to continually improve is in our DNA at Orange Sky. This role is a key member of our dynamic Operations Team, and vital to the smooth operation and improvement of services across Australia.

No day is ever the same, so the ideal applicant will thrive in a dynamic environment - we need someone who knows how to have lots of balls in the air that can’t be dropped, can think on the fly, and get creative to make things happen.

In a nutshell, this role is responsible for:

- Providing support to all aspects of the general volunteering journey including all aspects of the lifecycle from recruitment to exiting
- Establishing & managing relationships with volunteers, answering questions and escalating anything that could impact on a positive volunteering experience at Orange Sky
- Coordinating volunteer enquiries
- Assisting with responding to vehicle incidents and resolution in a timely manner
- Liaising with external suppliers and contractors to facilitate continuity of service
- Managing incoming communication channels including general inboxes, intercom, Aircall etc.
- Building shifts for new and existing services ensuring rosters are full and a pipeline of volunteers exists.
- Delivering general volunteer inductions

**Convinced this is the role for you? Tick some boxes**

Our perfect fit is a go-getting administration and customer service extraordinaire. We’re looking for someone with experience in a similar support role within a fast-paced organisation, ideally within the not-for-profit sector and working with a volunteer base.

Believe in what we do. To be successful at Orange Sky, you need a genuine passion for our cause. We’re looking for someone who genuinely loves delighting customers (or in Orange Sky’s case - volunteers, and our friends on the street) and understands how to deliver high quality support and value to our services.

Additionally, the ideal applicant has:

- Outstanding interpersonal skills with a demonstrated ability to communicate with a highly diverse range of people and manage a large and diverse workforce
- Well-developed written skills and problem-solving ability
- Ability to travel and work flexibly as required
- Excellent time management skills and the ability to manage complex and competing demands and meet deadlines
- Ability to work both independently, and within a team
- Proactive attitude, and a genuine passion for our cause.

**Benefits**

At Orange Sky, we want every person to leave us better than when they arrived. That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission. And as part of the Orange Sky team, you are no exception. You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

- Attractive and fair remuneration package based on industry benchmarking;
- Attractive salary packaging options - up to $15,900 tax free per year;
- Flexible approach to work;
- Development thought the Orange Sky My Career Pathway
- Professional development fund (both formal and informal learning opportunities);
- Recognition program that includes a paid-out reward scheme and gifted leave;
- Additional leave including Orange Sky public holiday and gifted leave for high performance;
- 6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
- Wellness initiatives and an Employee Assistance Program;
- Dog friendly offices - bring your (furry) best mate with you to work.
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.**Still keen?

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