Current jobs related to Service Desk Support Officer - Sydney - Launch Recruitment
-
Service Desk Support
1 day ago
Sydney, Australia Technology People Australia Full timeOur client is Australia's pre-eminent and most diverse entertainment company, with audio and visual brands and content reaching 95% of Australians. They are seeking to add a service desk analyst to their current team **Responsibilities**: - Handle all incoming calls from users over the phone or by connecting to remote computers. - Able to carry out...
-
Service Desk Officer
1 day ago
Sydney, Australia Ashdown Consulting Full time$55-$65 per hour + Super - 3-month contract - Elizabeth Street, Sydney **Service Desk Analyst | 3-month contract | $73.13 Incl. super** $55-$65 per hour + Super 3-month contract Elizabeth Street, Sydney **About the Company** This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within...
-
Service Desk Coordinator
1 day ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...
-
Service Desk Officer
2 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Officer, $35+super per hour, 2-month contract, WFH **Your new company** This Government organisation are currently seeking a Service Desk Officer to deliver Level 1-2 support on a 2-month contract with potential to extend. The office is located at the Olympic Park, offering a WFH option 3 times a week. **Your new role** In this role you will...
-
Service Desk Officer
5 days ago
Sydney Central Business District, Australia HAYS Full timeService Desk Officer - State Government Organisation - 4 Month Contract **Your new company** This State Government Organisation is currently looking for passionate Service Desk Officers to join their IT helpdesk team in a 4 month contract. This opportunity is a great opportunity to work as part of a large state government organisation and gain experience....
-
Help Desk/service Desk Support Officer
6 days ago
Sydney, Australia M&T Resources Full time**Sydney** **IT & Telecomms** Help Desk / Support - Permanent Role - Full Time - Competitive Salary + Additional Benefits - Located in the City - Newly Refurbished Office - Permanent Role - Full Time - Competitive Salary + Additional Benefits - Located in the City - Newly Refurbished Office Applicants must have full Australian work rights to be...
-
IT Service Desk Specialist
1 day ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeJob Summary">We are seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.The successful candidate will establish effective relationships with business partners and ensure consistency in successful...
-
IT Service Desk Support
3 days ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Some of our great benefits**: - Sydney Royal Easter Show complimentary tickets and meals - 15% Staff discount at onsite café 'Uptown Charlies' - Close to public transport **About the role..** We are seeking an IT professional with some experience in information technology to provide exceptional support to the Royal Agricultural Society of NSW (RAS) and...
-
IT Service Desk Support
1 day ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Some of our great benefits**: - Sydney Royal Easter Show complimentary tickets and meals - Staff draws to win tickets to Sydney Showground events - 15% Staff discount at onsite cafe 'Uptown Charlies' - Free Onsite Parking - Work lifestyle flexibility - Salary packaging - Salary protection insurance - Subsidised Superannuation life insurance premiums -...
-
IT Service Desk
2 days ago
Sydney, Australia Progressive People Full timeAre you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...
-
Service Desk Support Analyst
3 days ago
Sydney, Australia Southern Cross Austereo Full time**Service Desk Support Analyst**: **Sydney** - **Salaried**: **Who are we?** Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians...
-
IT Service Desk Analyst
7 days ago
Sydney, Australia Novotech Asia Full timeNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our people are critical in...
-
Service Desk Analyst
1 day ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...
-
IT Support
3 days ago
Sydney, Australia Inview Consulting Full timeParticipation in a 24/7 roster - Career development opportunities available - Experienced IT Support / Service Desk Agent Our Client, a highly regarded and well-established managed service provider, is looking to hire several experienced and service orientated Support Agents. The Support Agent will perform Level 1 & 2 support to its customers end user...
-
Service Desk Analyst
2 days ago
Sydney, Australia INTELLIWORX Managed IT Full time**About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...
-
Service Desk Analyst
5 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...
-
IT Service Desk Analyst
2 days ago
Sydney, Australia Barings LLC Full timeIT Service Desk Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...
-
Service Desk Analyst
7 days ago
Sydney Central Business District, Australia Empire Careers Full timeLocation : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...
-
IT Service Desk Manager
2 days ago
Sydney, Australia Richard Crookes Constructions Full timeAustralian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...
-
Service Desk Analyst
2 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
Service Desk Support Officer
1 week ago
Bankstown Location
- WFH 2 days per week
- Initial 3 months with view to extend
**About the role**
In this role you will be a seasoned
**Level 1 and 2 Desktop Support Officer** with a strong background in
**EUC technologies**. You will be responsible for working across the business to solve technical issues in a timely manner working with all stakeholders. To be successful you will specialise in a broad range of EUC technologies and be passionate about learning new ones.
3-month contract, with high possibility of extension. This role is paying up to $38 + super per hour
**Key Responsibilities**
- Provide troubleshooting to ensure that all issues are resolved within SLA timeframes and manage escalations as required.
- Perform Level 1 and 2 ticket resolution meeting SLAs.
- Manage incidents and service requests in line with the in-house ticketing system.
- Maintain technical documentation as required.
- Manage and set up IT devices and systems for end users.
- Monitor performance using management information systems, business and vendor engagement and observations.
- Escalate calls where problems cannot be resolved over the telephone to system administrators.
- Provides services in compliance with industry standards and Service Level Agreements.
- Build effective working relationships. Work closely with the business and various cross functional teams to manage the platform effectively and better enable end users.
**Skills / Experience Required**:
- **At least 3 years’ experience working across Desktop Support with experience working in a public sector (Local Government).**:
- **Experience working within a Citrix environment.**:
- Strong EUC experience working for an organisation servicing multiple cross-functioning teams.
- Experience in working across BAU and operations working with various ticketing systems to resolve issues to the provided SLAs.
- Strong written documentation skills and verbal communication skills with ability to liaise with both technical and business stakeholders across the organisation.
- Strong stakeholder / vendor management experience.
- Certified ITIL qualifications would also be highly beneficial.
- Certifications in MS desktop environments.
***
**Benefits for you**
- Options to WFH / hybrid working
- Very high possibility of extension after 3 months
- Join a great team with a collaborative working environment
**How to apply