Salesforce Technical Specialist

5 months ago

Southbank, Australia Dairy Australia Full time

**About Dairy Australia**:
Dairy Australia’s role is to provide services that benefit and advance dairy farm businesses and the industry. These services deliver value by enhancing farm business management, supporting farm employment needs, driving herd and feed innovation, managing climate and environment, promoting Australian dairy and commitment to sustainability, supporting policy development, growing international markets and responding to critical issues and events such as floods and bushfires.

**Our Vision and Values**:
At Dairy Australia, our vision is simple, to be leaders in shaping a profitable and sustainable dairy industry. Our passionate and talented people share this vision and make an impact each day through their commitment to our values of:

- Farmer First - Farmer needs guide our purpose
- One Team - We work together to achieve great things
- Innovative Thinking - We embrace new ideas and learning as we go
- Decisive Action - We make informed decisions and move quickly to implement

**About the Role**:
Reporting to the Application Development Lead the primary responsibility of the Salesforce Technical Specialist role is to support and maintain the Salesforce platform working closely with our vendors and internal stakeholders. We want to learn about your experience in maintaining and thinking through ways to maximise available efficiencies in the platform, so our people can capitalise on the benefits Salesforce can offer. You will execute day-to-day configuration, support and maintenance of the platform.

The key ways you will make an impact is through:
**Architecture and Technical Delivery **- you can demonstrate your ability to develop Salesforce architecture plans and strategies as well as hands on technical delivery such as Salesforce configurations, integrations and deployments. You have worked with scrum teams to improve and enhance capability and can problem solve integration issues and incidents.

**Stakeholder Management** - you will have a broad range of internal and external stakeholders - you can build relationships and adapt your communication style to get the information and outcomes needed while working as part of a collaborative and service focused IT team. You value the expert technical advice and recommendations you can share and understand how to adapt to ensure you are being heard and understood.

**Process and Governance** - you understand the importance of ensuring standards are documented and align to the policies of our organisation. You adopt an approach that ensures others in the organisation understand our processes and can be guided and trained around their importance in relation to the maintenance and enhancements of Salesforce.

Ideally you will have worked in a similar Salesforce Technical position for at least 5 years, and can bring well developed analytical, problem solving and decision making skills. You will bring a service and solution focused mindset and enjoy working within a small team. In terms of technical knowledge we would like to hear about your:

- Familiarity with enhancing solution architecture, particularly in creating and maintaining artifacts such as level diagrams, Entity Relationship Diagrams (ERD), and solution design documents
- Proven experience in successfully developing integrations between Salesforce and external tools, leveraging REST, SOAP, APIs, and oAuth protocols.
- Strong proficiency in Salesforce development, including extensive knowledge of Salesforce platform features, Apex, Lightning Web Components (LWC), and Salesforce CLI.
- Demonstrated experience in implementing code quality practices, including code reviews, code style enforcement, secure code scanning, and compliance with industry standards.
- Demonstrated DevOps experience, including the utilization of tools to support CI/CD pipelines and Git strategy.
- Proficiency in Azure DevOps is preferred, although experience with other similar tools like Jenkins or Bitbucket can be considered

**About your work life with us**:
We aim to provide benefits that promote the overall wellbeing of our employees. In joining our team, you will be rewarded with:

- Flexible working environment - work from our Southbank office, combined with your home office connecting with colleagues and stakeholders virtually
- Being a key member in our small supportive and high performing team of experts in their field
- A caring and innovative culture -we are open to each other’s ideas, we love to innovative, we have integrity and are driven to find the best solutions for our employees and stakeholders
- Salary packaging
- Paid Parental Leave

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