Customer Service Officer

3 weeks ago


Brisbane Central Business District, Australia Karlka Recruiting Group Full time

Ongoing on hire position
- Federal Government Agency
- QLD CBD or SA Location

**About the company**
Karlka Recruiting Group has partnered with a
**Federal Government Agency** to engage an APS3 & APS4 Customer Service Officer.
***This position is located in their busy QLD CBD or SA
***office for an
**Ongoing on-hire position**

strong performance and attendance.

**Duties**

**The APS3 (equivalent) positions are the first point of contact and will interact with job seekers,**
**employers and students.**

**As part of their usual duties, APS3 Customer Service Officer will**:

- Deliver high quality customer service
- Manage routine inquiries
- Work in a rostered environment
- Work to achieve benchmarks at both the team and individual level
- Navigate across multiple it systems in real-time
- Deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
- Assess and manage routine and non-routine inquiries to resolve issues
- Assess the adequacy and quality of job seeker’s efforts
- Assist in identifying trends and systemic issues that might prevent job seekers
- Assist eligible job seekers with support through the employment fund
- Work flexibly in a rotating roster environment
- Work with peers and internal stakeholders to achieve kpis at both the branch and individual level

**Requirements/Skills**
- Contact centre experience desirable
- Clearance Desirable

**Benefits working with this Client**
- Clearance will be sponsored by department
- Ongoing contract role, this means no end date.
- Multiple positions in both APS3 and APS4 available.

**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

**How to Apply**
**05/04/2023**
Consultant:
**Shynata**

Applications received after the
- due date_ may be considered for similar roles.

SCR-shynata-kuresa



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