Practice Lead

4 weeks ago

Sydney, Australia Kinetic IT Full time

**Job no**: OCREQ0025069

**Employment type**: Full Time

**Location**: Sydney

**Categories**: Service Management

Opportunity open within Kinetic IT for **Practice Lead (SIAM)**. Overseeing and providing leadership across a multi service provider ecosystem covering areas of broader Integration and Governance of Service Fulfilment & Monitoring, Event, Availability, Catalogue & Request practices.

This role is a Permanent, Full-time position, joining our National team whilst based onsite with our the Federal Government customer in Parramatta NSW. We are also happy to provide flexibility options split between working in office and from home

**ABOUT THE ROLE & RESPONSBILITIES**

The **Practice Lead** provides a key function, acting as an escalation point for practices across their team and all stakeholders, directing day-to-day activities, whilst ensuring full tactical and strategic alignment across the providers.
- Keen to get involved? You’ll just need some of the following;_

You will bring professional level experience in areas of Service Management processes along with either Service Fulfilment, Monitoring, Availability or Request Management - confident to deliver alignment to needed Integration, Governance & Improvements as per the customers directives. For further consideration we would look for you to hold;
- **Ability to obtain & maintain a minimum Government Security Clearance**:

- Exposure or certification in ITIL4/V3 or SIAM foundations certification
- Ability to lead services in Event, Availability and/or Request fulfilment in end-to-end process governance and integration activities
- High level interpersonal & relationship management skills, with ability to negotiate and influence to senior customers and stakeholder engagement
- Experience and understanding of compliance and contractual obligations in a multi supplier ecosystem

**ABOUT KINETIC IT**

We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,300+ crew come in to grow and be part of something bigger.

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.
- The Kinetic IT Difference_
- Flexible working, paid parental leave, purchased leave and other benefits tailored to your individual goals.
- Regular company & social events - Sundowner, Family Fun Day, Quiz Night & End of Year Party
- Vendor Exam Support, ITIL 4 Training and Communities of Practise groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice

**APPLY**

**Advertised**: 12 Mar 2024 AUS Eastern Daylight Time
**Applications close**:

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