Service, Pa&a and Consumer Support

4 days ago

Botany, Australia BRP Full time

Customer Service, PA&A and Consumer Support

Reporting to the Customer Service Manager, APAC the Customer service PA&A and consumer support will Act as a front of house advisor representing BRP globally by providing efficient expert advice, answering dealer and consumer inquiries quickly and focusing on right the first time whilst reflecting our quality service pledge.

BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

**YOU’LL HAVE THE OPPORTUNITY TO**:
**Service advising**:
Be knowledgeable on all known product issues in order to support dealer inquiries
Answer all channels; Case, Phone, Live chat following the service levels and set targets
Identify situation out of scope that require increased efforts/time to resolve and ensure they are transferred promptly to the right team.
Support other internal departments and our partners with technical inquiries.

**PA&A support**:
Manage the selective release and planning book for critical parts
Identify market and warranty insights to Global PA&A planning teams
Manage auto ship process for mandatory tools or warranty campaign related parts

**Consumer support**:
Develop, negotiate, and deliver to customers quality solutions to their complex requests.
Balance company and customer needs with customer experience.
Identify and escalate emerging customer dissatisfier to order to seize opportunities for operational improvements.
Establish relationships with other functions and departments to mobilize the right resources when needed to reach the best possible reconciliation.

THIS ROLE IS A GOOD FIT IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Relevant work experience of 2 to 5 years would be a strong asset
Knowledge of recreational products or automotive.
Mechanical/Technical experience is a plus
Leadership with issues ownership/resolution
Organized work methods and disciplined execution of tasks
Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

**Generous paid time away**: winding down is as important as creating the future of recreational products.

**Flexible work schedule/ Hybrid ways of working**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

**Additional 3 days paid leave**: between Christmas and New Year’s, we close our facilities and refill on good times.

**Life and Salary Continuous Insurance**: this program is here for you, whatever happens, so you can focus on what matters.

**Employee Purchase Program**: what we build is amazing, freeing, revolutionary, and you're first in line for the experience

**What about some feel good extras**:
**PWC License**: BRP paid, yearly PWC license.

**Ride Days/ Access to PWC Units**: unwind and enjoy our Sea-Doo, with the team or with friends and family

**Social Cub**: together, we create moments to remember.

**Wellbeing line of credit**: we appreciate your health and well being.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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