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Switchboard Operator

4 weeks ago

Brisbane, Australia Ramsay Health Care Full time

**Switchboard Operator**

**_ Permanent Full time and Part-Time Opportunities_**

**Greenslopes Private Hospital** is seeking a professional and customer focused **Switchboard** **Operator** to join their administration team

**About the Role**

As a Switchboard Operator, you will be responsible for providing comprehensive customer focused service as the first point of contact for our patients and visitors. This will include, but is not limited to, providing administrative support to the relevant administrative departments, and providing timely and accurate information in response to queries by patients, visitors, and other customers. This position works on a varied 24/7 rotating roster including morning, afternoon, and night shifts.

**About You**

To succeed in this role, you will exercise proper courtesy and consideration when dealing with customers and staff, while demonstrating honesty, integrity and ethics at all times. You will have outstanding interpersonal and communication skills with a strong commitment to providing excellent customer service for all patients, visitors and Doctors.

You will also demonstrate:

- Previous experience in a busy switchboard or call centre environment
- Advanced skills in enunciation, articulation and telephone etiquette
- Effective listening skills and good attention to detail
- Demonstrated proficiency in Microsoft Word, Excel and Outlook
- Problem solving and conflict resolution skills

**Remuneration**

On offer is a base hourly rate of $28.71 + superannuation based on experience, exclusive of penalties or allowances.

**About Ramsay**

Greenslopes Private Hospital is operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 30,000 people. Ramsay focuses on maintaining the highest standards of quality and safety, being an employer of choice, and operating its business according to The Ramsay Way philosophy: "_People Caring for People_".

Benefits
- Access our flexible work opportunities and have a say in your roster times
- A great work culture and a friendly and supportive team
- Flexible Leave Program: purchase additional annual leave
- Free access to 18,000 upskilling courses via a LinkedIn learning subscription
- Professional development programs
- Post-graduate and Formal Education Scholarships
- Study leave
- Ramsay employees and their families are eligible for a fitness passport - to help achieve your wellness goals with a discounted gym membership
- Discounts off hospital and extras private health insurance - you’ll pay less for hospital cover and receive a higher extras limit for things like General and Major Dental
- Hospital, Allied Health & Pharmacy discounts
- Car servicing discounts on Mazda vehicles
- Salary sacrifice opportunities eg, airport lounge membership, self-education expenses and more
- Tech discounts on Microsoft and Apple purchase
- Paid parental leave
- Corporate rates on Hertz car rentals
- Recognition and rewards programs
- Community service leave ask to find out more specific details

**How to apply**
- Must be **vaccinated against Covid-19** a vaccine approved by the Australian Technical Advisory Group on Immunisation
- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

**For enquiries, please contact**:
Kelsey Carter, Admission Centre Coordinator

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