Manager, Service Delivery

2 weeks ago

Melbourne, Australia UniSuper Full time

**About US**

At UniSuper we hold the life savings of our members in our hands. This means we are after people passionate about performance excellence and delivery looking to make a meaningful difference for today and tomorrow.

The Delivery and Information team ensures the sustained health and maintenance of UniSuper’s core systems and platforms - to provide high availability, stability and performance. We remain committed to partner with business units to provide business driven scale and simplification, guidance and delivery of the Enterprise Portfolio and technologies required to enable business capabilities and support the execution of UniSuper’s Strategy.

**The role**

Our journey is guided by a clear vision and a steadfast plan - we know exactly where we need to go. The role of our Manager, Service Delivery is pivotal in leading this charge, steering us towards realising our aspirations with precision and passion. As the Manager, Service Delivery, you'll be pivotal in ensuring that our technology services not only meet but exceed the strategic objectives of UniSuper.

Your mission is to harmonise technology with the business, guiding our IT Service Management (ITSM) practices to achieve outstanding service delivery. This role is not just about overseeing operations; it's about leading a symphony of people, processes, and technology to create service excellence that supports our vision.

**About you**

We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity. To be considered for this role you will have:
**Experience**:You bring to the table a solid foundation of over 10 years in leadership roles within service
management spheres. Demonstrated proficiency in managing ITIL-aligned processes and engaging with multiple stakeholders to drive service excellence.
**Education**:Your academic background includes ITIL Foundation and Service Management certifications or
qualifications. Alternatively, your career journey has equipped you with equivalent managerial and work
experiences that have honed your understanding and capabilities in service management.

**Responsible for**:

- ITSM & SIAM Leadership
- Disaster Recovery & Business Continuity
- Assests & Infrastructure
- Strategic Alignment
- Stakeholder Collaboration
- Risk & Compliance Management
- Budget Management Support
- Service Management Toolset
- IT Change & Release Management
- Configuration Management

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- A personal development budget of $1500 to support employees in their professional growth.
- Exceptional parental leave to support employees in balancing their work and family responsibilities.
- Mental physical and financial well-being initiatives**Applications close Friday 24th May 2024, 5pm EST

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