Supervisor, Financial Markets

3 weeks ago

Sydney, Australia Westpac Institutional Banking Full time

**Supervisor Financial Markets & Treasury**
- **Permanent full-time opportunity**:

- **Sydney, NSW**

**How will I Help?**

Financial Markets & Treasury Operations is managed through its Central Hub in Sydney utilising a 24 hour follow the sun model which is supported by our Global FX Operations team. The broader business is responsible for processing and settlement of Financial Markets transactions, including Securities, FX & Interest Rate Derivatives. The Securities & Derivative Operations team provide product settlement and clearing for European & Domestic Bonds, Money Market products/deposits, Derivatives and Treasury processing.

The key focus of this role is to create and maintain a business unit that is focussed on increasing customer satisfaction, developing a high performing and skilled workforce and cost-efficient business practices. The role operates in accordance with Compliance & Privacy requirements and focuses on effective operational risk management

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**Responsibilities**:

- Daily Operational processing ensuring that all payment, confirmation, reconciliation, and investigation obligations have been met and that customer service levels are maintained at the highest level.
- Central Operational contact for debt markets or trade related queries. Responsible for owning the investigation and providing a resolution to both internal and external clients.
- Work closely with Manager to ensure the following occurs daily: appropriate workflow planning & monitoring; scheduling of resources; operational risk management and situation management.
- Ensure Supervisor-specific checklist is completed accurately/timely and ensure all Officers have completed their checklists and associated functions daily.
- Work closely with Shift Peers to ensure effective physical daily handover of work between Shifts 1 (Sydney), 2 (London) and 3 (NY) to support the seamless transition between shifts and the effective running of the 24-hour global operation.
- Actively and positively engage in ‘huddles’ and formal team meetings.
- Act as the first point of escalation for the team and business partners and work closely with the Manager to ensure effective oversight and communication of critical BAU issues
- Support the Manager with the monthly RCSA testing and Quarterly SOX testing, ensuring the test cycles are being prepared for in advance and managed effectively during the testing period.
- Ensure all risk related issues are being escalated appropriately and help perform root cause analysis to identify and implement control enhancements to prevent re-occurrence
- Work with your colleagues to build accurate procedures of current processes ensuring they are always kept up to date.
- Embrace change initiatives and work to implement them as seamlessly as possible ensuring all checklists and procedures are updated where necessary
- Identify opportunities for system and process enhancements and communicate to your Supervisor/Manager for review and possible implementation.
- Ownership of training and development needs to ensure that you have the tools to do the job required.
- Ensure you understand the risk environment in which you operate and ask questions where necessary.
- Ensure all mandatory training is completed e.g. Financial Services Reform training.
- Proactively partner with Trading, Sales Desks and Relationship Managers to achieve the best outcomes for our customers.

**What do I need?**
- Specific product knowledge advantageous (Securities & Money Market financial transactions).
- Specific system knowledge advantageous (Austraclear, RITS, Euroclear, Murex)
- Excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment.
- Energetic and motivated, able to work well inside a group and broadly across an organisation.
- Confident and articulate communicator.
- Positive and enthusiastic approach to acquiring product and systems knowledge.
- Flexible team player with the ability to work under pressure.
- Demonstrates excellent process and change management skills.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles

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