Supervisor, Financial Markets

6 months ago

Sydney, Australia Westpac Institutional Banking Full time

**Supervisor, Financial Markets & Treasury 46786**
- **Full time | Permanent Opportunity**:

- **Sydney (Kent St) Location**:

- **Hybrid working model - Kent St & WFH
**How will I help?**

Financial Markets & Treasury Operations forms part of Institutional Banking Services under Group Operations.

Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders, and products.

Financial Markets & Treasury Operations is managed through its Central Hub in Sydney utilising a 24 hour follow the sun model. The broader business is responsible for processing and settlement of Financial Markets transactions, including Securities, FX & Interest Rate Derivatives.

The Securities Operations team provide product settlement and clearing for European & Domestic Bonds, Money Market products/deposits and Treasury processing.

The key focus of this role is to create and maintain a business unit that is focussed on increasing customer satisfaction, developing a high performing and skilled workforce and cost-efficient business practices. The role operates in accordance with Compliance & Privacy requirements and manages operational risk effectively.

**Some key responsibilities include**:

- Daily Operational processing ensuring that all payment, confirmation, reconciliation, and investigation obligations have been met and that customer service levels are maintained at the highest level.
- Central Operational contact for debt markets or trade related queries. Responsible for owning the investigation and providing a resolution to both internal and external clients.
- Work closely with Manager to ensure the following occurs daily: appropriate workflow planning & monitoring; scheduling of resources; operational risk management and situation management.
- Ensure Supervisor-specific checklist is completed accurately/timely and ensure all Officers have completed their checklists and associated functions daily.
- Work closely with shift peers to ensure appropriate daily handover of work shifts to ensure seamless transition between shifts and effective running of the 24hour global operation.
- Act as the first point of escalation for the team and business partners and work closely with the Manager to ensure effective oversight and communication of critical BAU issues
- Proactively partner with Trading, Sales Desks and Relationship Managers to achieve the best outcomes for our customers.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Experience and product knowledge on Securities & Money Market financial transactions
- Systems experience and knowledge - Austraclear, RITS, Euroclear, Murex)
- Excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment.
- Energetic and motivated, able to work well inside a group and broadly across an organisation.
- Confident and articulate communicator
- Positive and enthusiastic approach to acquiring product and systems knowledge.
- Flexible team player with the ability to work under pressure. Ability to demonstrate excellent process and change management skills.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY **or **APPLY NOW **button.

**_Do you need reasonable adjustments during the recruitment process? _

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