Client Services Officer

2 weeks ago

Canberra, Australia Danny Met Sally Full time

Attractive Salary & Incentives
- Additional Leave Benefits
- Career Development Opportunities

**About Us**
Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia, let us tell you why. The philosophy that drives our organisational purpose is to support every client, staff member, their extended family, and everyone who comes into contact with DMS with the highest level of care, commitment, respect, and support that you would expect to be given to your family (Danny) or close friends (Sally).
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Our purpose at Danny Met Sally is to set the benchmark standard of services provided for the disability community. We need the right team in place to help us achieve that - our Support Workers are a crucial part of this team and purpose.
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To find out more about our story, visit:
**The Role**
Due to our rapid growth, we are looking for vibrant and motivated individuals to join our journey in Canberra by raising the standard of care provided to people living with a disability.

Our Client Services Managers are responsible for the onboarding of NDIS participants and liaising with all parties involved in sustaining & enhancing their care. We’re expanding our team and seeking
**Client Services Officers to join our Client Services Managers in establishing regions and working toward our clients goals, alongside all stakeholders involved.**

The role of Client Services Officer will be suitable for industry professionals such as
**support coordinators, case managers, and knowledgeable NDIS individuals looking to take the next step in their career** and learn the ropes in becoming a National Client Services Manager.

The role of Client Services Officers will be responsible for:

- Liaising with direct clients, Support Coordinators, and all stakeholders who require our services: In Home Supports, Supported Independent Living, Community Access & Participation, Respite, etc.
- Assisting our Client Services Managers in end-to-end onboarding, and ongoing monitoring for all participants in your allocated regions caseload.
- Collaborating with coordination, recruitment, and management to ensure best outcomes for all participants.
- Assisting in onboarding of new participants with all relevant compliance - Including: Participant Profiles, Care Plans, Service Agreements, Schedule of Supports, Collating Health Assessments, etc.
- Ongoing face to face meetings with participants to ensure service standards are upheld.

**About You**
- Minimum 1 years’ experience working in Disability from a client liaison perspective. E.g., Support Coordination, Case Management, Team Leaders etc.
- Exceptional attention to detail
- Person-centred focus in all communications and duties
- Ability to work autonomously and with a team.
- NDIS Worker Screening Check or Working with Children Check & Police Check
- Excellent written & verbal communication skills.
- Experience meeting deadlines and working within a fast-paced environment.
- Driver’s License & reliable vehicle.

**Benefits**
- Mentorship from your allocated National Client Services Manager.
- Career development opportunity to become a National Client Services Manager.
- Travel interstate for conferences, client meetings etc.
- Attractive salary & incentives
- Additional leave benefits - Including mental health days.
- Positive and supportive work culture & environment.

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