Operations Lead

1 month ago


Sydney, Australia Telstra Full time

Employment Type

Permanent

Closing Date

26 Apr 2023 11:59pm

Job Title

Operations Lead

Job Summary

**Job Description**:
Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

As Business Operations lead you will leverage your exceptional knowledge of the ICT industry and Telstra’s products, services, and solutions to ensure your team has the right level of skills, knowledge, activity, and customer engagement required to deliver on customer experience and revenue targets.

We are seeking someone with previous experience working in cross functional teams to lead change and work through ambiguity and business priorities independently. Your success in this role is built on leading high performing teams with the capabilities to ensure our Business Operations solutions provide seamless experience for our customers.

Key accountabilies:
- Lead the operational rhythm of the business to enable the delivery of functional unit specific projects and programs of work.- Establish and monitor key metrics to ensure projects and POW they are delivered on time and on budget- Provide input into the development of strategic quarterly and annual business plans for the TBTC- Develop and design training programs to support the operations team ability to deliver on their key metrics- Identify complex problems and use creative problem-solving methodologies to mitigate risk and promote efficiency- Design, implement and continuously improve process, tools and systems to support our people and optimise performance- Work collaboratively with the sales lead and centre lead to build team culture and employee engagement and ensure the centre operates cohesively- Proactively identify areas of improvement that will positively impact O2A process, customer experience and positively impact revenue generation in the centre- Collaborate with business leaders and stakeholders to support the operating rhythm of the centre and TBTC channel.- Partner with senior stakeholders across Telstra to understand business problems, mitigate risk, share insights, and identify opportunities for the TBTC channel- Mange and manipulate reporting to meet business requirements which enables data driven decisions to be made and identifies patterns and trends in business activity- Drive continuous improvement, transformation and efficiency across the operations team and the broader TBTC team- Use your expertise in Operations to guide, coach and manage the operations team building capability and engagement.- Be part of the recruitment and onboarding process of new staff who join the operations team- Work with the Centre lead to identify capability and skills gaps and work through succession planning processes- Identify areas for innovation and foster a team culture of collaboration where ideas are shared to improve team efficiency and effectiveness.- Strong business acumen, stakeholder management and leadership skills- Experience in the delivery of data analysis and strategic planning- Previous knowledge of technology products and services is highly regarded- Excellent written and verbal communication skills- Strong analytical skills and the ability to identify sales opportunities- Ability to work in a fast paced, team environment- Passion for technology and across market current trends

If you're excited about the opportunity to be part of a high performing team undertaking incredible and diverse challenges whilst furthering your career, this could be the role for you.


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