Workforce Optimisation Manager

3 weeks ago

Geelong, Australia GMHBA Full time

**Exciting opportunity to be part of our Operations Team.**:

- **12-month Fixed Term Opportunity | Geelong Head Office | Hybrid Working**:

- **Join us to be part of something meaningful for our customers.**

**Remarkable care; Remarkable career.**

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

In 2024 GMHBA will celebrate 90 years of operations, having originally formed to provide healthcare to Geelong cement workers and growing to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

**About the role**

As our new Workforce Optimisation Manager, you will lead and build our workforce planning and staff capability, working closely with our management teams to deliver upon People, Business and Customer objectives. You will take ownership of demand, capacity, and capability planning as well as the rostering function for all business areas within Private Health Insurance Operations.

**The difference you will make includes**:

- Deliver strategic and annual plans for Workforce Optimisation to support the delivery of the overall GMHBA strategy and plans.
- Design and implement all aspects of the Workforce Optimisation Plan, in conjunction with key stakeholders. This includes system design, policies, end-to-end processes, service standards, service delivery, organisational design and structure.
- Ensure resourcing, performance and bench strength of the team is aligned to deliver plans. Anticipate future skill requirements and acquire and develop these in appropriate time frames.
- Develop and maintain 12 month rolling forecasts, medium, and long-term forecasts.
- Oversee scheduling and Rostering for all operational business areas, including ensuring schedules and rosters comply with obligations under the GMHBA Enterprise Agreement.
- Identify resource capacity across skills and capabilities, forecast resource availability and shortage against demand, and proactively conduct resource alignment to ensure we are appropriately staffed to achieve service level objectives.

**About you**
- Demonstrated ability to thrive in a fast-paced dynamic environment, demonstrating confidence and strength of character to achieve positive solutions.
- Experience using WFM Software.
- Proficiency in the use of information and communications technology to include CRM databases and Telephony System Reporting.
- Demonstrated analytical ability and judgment; able to see and solve problems holistically, sometimes with limited information - comfort and ability to manage ambiguity.
- Private Health Insurance, Banking or General Insurance background.
- Teleopti experience would be highly desirable.
- Experience with Genesys stack would be highly desirable but not essential.
- Previous people leadership is highly desirable but not essential.

Does this sound like the opportunity for you at GMHBA?

**Let's get started.**

Download the Position Description

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