Service Coordinator

3 weeks ago

Adelaide Region SA, Australia Diverseco Full time

**Seeking organised and proactive Service Coordinator to schedule, plan and control Service Technician projects and service calls.**

**ABOUT DIVERSECO**

Operating since 1992, Diverseco has built on its capabilities to become one of Australasia's leading measurement and automation solutions providers to organisations in a broad range of industries.

Located in Port Adelaide, we are seeking a highly organised Service Coordinator to plan and schedule our team of Service Technicians, someone who has had experience with CRM and Field Service Management business systems is highly desirable.

**WHAT WILL YOU DO?**
- Respond to all service calls, book customer service requests and coordinate technicians for service agreements, calibrations, installations and breakdowns.
- Work collectively with the service team to strategically plan and organise local and intrastate service jobs for the Service Technicians.
- Establish strong rapport with customers, suppliers and managers to provide advice on the best approaches, methods and timings for scheduled work.
- Assist with the training and mentoring of staff by providing regular and ongoing feedback with a motivated, positive attitude.
- Closely monitor customer service reports, time sheets, invoices and expense reports associated with Service Staff and Customers for compliance and accuracy.
- Promptly manage and resolve issues associated with compliance of local, state and federal government legislation as it applies to electrical and measurement trades, and quality assurance standards.
- Maintain and assist in growing our contract and customer data base.

**WHO ARE WE LOOKING FOR?**
- Outstanding customer service skills, a positive and can-do attitude with strong accuracy and attention to detail in completing and following through on all service and reporting requirements.
- Must be comfortable dealing with, and experienced in, technical service coordination and successfully liaising with tradespeople.
- Experience using D365 CRM and Field Service Management business systems is highly desirable.
- Possess a strong work ethic, be a strong team player and have a commitment to both individual and team goal achievements.
- Strong level of interpersonal communication skills [written and verbal]; combined with excellent time management and coordinating skills and the ability to adapt to changing circumstances.
- Possess high level skills in Microsoft Word, Excel and Outlook.

**We offer a zero-harm culture in the workplace and excellent opportunities to grow professionally in a progressive learning environment. Diverseco Pty Ltd is an equal opportunity employer and will provide equality in employment for all people employed or seeking employment.**

**Job Details**:

- Location:

- Adelaide
- Work Type:

- FullTime
- Post Date:

- 2023-11-08
- Reference:

- 251

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