Former Client Complaints and Risk Officer

4 weeks ago


Richmond, Australia Berry Street Full time

**Work options**: Hybrid

A mixture of working from home and the office in Richmond, on Wurundjeri Country
- **
Hybrid of WFH and office in Richmond, Wurundjeri Country**:

- ** Part time (0.6 FTE), permanent**:

- **Base $81K pro rata + super and salary packaging**

For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful.

Our Vision for 2026: Together we will courageously change lives and reimagine service systems. We look forward to working with our staff, carers, partners, supporters and government, to ensure children, young people and their families can create the future they imagine for themselves.

**The Opportunity**

Organisational Effectiveness manages and responds to requests for information from a number of different stakeholders, including current and former clients, staff, and carers, and to support a range of legal and court processes such as subpoenas, civil claims and the National Redress Scheme.

The Former Client Complaints and Risk Officer role sits within Berry Street's Quality and Risk portfolio and is responsible for supporting functions within this stream. This includes former service user complaints, Risk and Compliance, Child Safeguarding and Quality.

**Key Responsibilities**

The primary responsibility of this role is to provide support to the Head of Quality and Risk and members of the Child Safeguarding Unit in response to requests from the National Redress Scheme, former service users and legal representatives.

In this role you will be required to keep accurate records in relation to administration and management of Redress and Civil Claims for Berry Street while ensuring all legislative requirements are met. You will support the completion of requestions for information, by preparing information in accordance with Redress Scheme requirements and or relevant legislation.

**About You**
- A demonstrated understanding of the issues impacting on people who were clients of child welfare services including those who have experienced institutionalised abuse.
- Knowledge and commitment to the rights of all care leavers to access their information.
- Experience in records and information management, with demonstrated attention to detail and ability to analyse large bodies of text in a timely manner.
- A tertiary qualification in Social Work or similar, along with relevant experience in the sector.

️**Berry Street Benefits** ️
- Additional salary packaging available that increases your take home pay.
- Flexible work arrangements and generous leave conditions.
- Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

**How to Apply**

Queries to **Kylie Musared - Head of Quality and Risk **on **0439 680 823**.
- Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply._


  • Risk Officer

    1 month ago


    Richmond, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years. **The Opportunity** Chandler Macleod is looking to engage a Risk Officer for a contract term of **6 months** with a well-established University. This role will be based in **Richmond...


  • Richmond, Australia Berry Street Full time

    **Work options**: Hybrid A mixture of working from home and the office in Richmond, on Wurundjeri Country. This role will also require travel to regional offices and service locations. - Hybrid of WFH and office in Richmond, Wurundjeri Country - Part time (0.8 FTE), permanent - Base $81K pro rata + super and salary packaging **The Opportunity** The...


  • Richmond, Australia Fuse Recruitment Full time

    Client Services Officer - **Location**: - Richmond - Victoria - **Work Type**: - Full Time - **Salary**: - AU$65000 - AU$75000 per annum + + super - **Reference**: - 25037 - **Who will you be working with?** You’ll be working within a leading multi-disciplinary wealth management firm who support businesses with accounting, bookkeeping, tax, financial...


  • Richmond, Australia Berry Street Full time

    **Hybrid of WFH and office in Richmond, Wurundjeri Country**: - ** Part time (0.6), fixed term (until 30/06/2024)**: - ** Base salary $81k (pro rata) plus super and salary packaging** For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should...

  • Group Manager Risk

    1 week ago


    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - The Enterprise Risk Function is a small, professional, high-performing team that prides itself on delivering outcomes and providing value across Mercy Health (MH). - The function supports leadership and management in identifying, assessing, and evaluating risk, which is reported to the Board and Executive Leadership for governance and...


  • Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Up to AU$37.36 per annum **Job Type** Full Time **Ref** BBBH101516_1683269936 **Contact** Liam Lasslett **Posted** about 1 hour ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support...


  • Richmond, Australia Chandler Macleod Full time

    **Location** *** - Richmond, Victoria**Category** *** - Executive**Salary** - $602.55 AUD - $602.55 AUD Hourly**Posted** - 20-Sep-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-151567**Applications close by 4pm Wednesday 4th of October 2023.** **Mandatory: Australian Citizenship required to work within Federal...


  • Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of...


  • Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of...

  • Customer Service Agent

    13 hours ago


    Richmond, Australia The Hassett Group Full time

    4 Days in Office 1 Day Home - South Eastern Suburbs Location - $60,000 - $65,0000 plus Superannuation Client Description: Our client is a leading information management company dedicated to providing innovative solutions for data storage, document management, and secure information destruction. With a nationwide presence and a commitment to excellence, our...


  • Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Richmond. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of reviews and...


  • Richmond, Australia Hassett People Solutions Full time

    2 or 3 Days From Home - Brand New Richmond Offices - $65,000 - $70,000 plus Superannuation & Potential for Bonus Client Description: Our client is a prominent Australian-based healthcare consulting company with a focus on strategy, people, processes, and systems. They have been successfully operating since October 2014, providing market strategies and...


  • Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** We are seeking multiple APS5 Case Management Support Officers to join a Federal Government Agency based in Geelong or Richmond. The Case Management Support role is an administration position best suited to a person with an understanding of legal processes and an ability to interpret legislation. **As a Case...

  • QA Officer

    1 month ago


    Richmond, Australia Makmur Enterprises Pty Ltd Full time

    Makmur Enterprises Pty Ltd is a market leader which produces and imports a wide range of food products that cater for both retailer and foodservice channels. Makmur Enterprises Pty Ltd is a family company, that boasts a multi-cultural workforce based in Richmond. An opportunity has been created for a Quality Assurance Officer to join an established Quality...

  • Guest Service Agent

    2 weeks ago


    Richmond, Australia La Vie Hotels and Resorts Full time

    Guest Service Agent - Hotel Front Desk - Front Office Role - 'Situated on the bustling fashion and cafe strip of Bridge Rd in Richmond, and merely a five-minute tram journey away from Australia's leading sporting district and the Central Business District (CBD), you will find yourself enveloped in the authentic culture of Melbourne'_ The Adara Hotel in...

  • Project Officer

    2 weeks ago


    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH100387_1680478852 **Contact** Liam Lasslett **Posted** about 3 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a Project Officer to join the...


  • Richmond, Australia Blackhawk Network Full time

    Overview: **As the Supervisor of Client Services, you will lead and develop a team of Account Coordinators who support Account Managers/Directors in providing support and administration to a range of Blackhawk Network clients.** **This role will see you interacting with clients/stakeholders daily to ensure that campaigns and promotions are running...

  • Security Officer

    1 month ago


    Richmond, Australia Executive Security Solutions Full time

    **About ESS** Executive Security Solutions (ESS) is a dynamic security company with a fresh approach to security, specialising in providing tailor-made security solutions designed to meet each client’s individual needs. ESS was established in 2006 and is one of Australia’s fastest growing security companies with a national infrastructure and...

  • Collections Officer

    2 months ago


    Richmond, Australia Charterhouse Full time

    **Collections Officer, Richmond, ASX listed FS business, $72-77k package** - **ASX listed, FS company on CV**: - **Two days WFH, 5 days additional leave**: - **$72-77k package** **About the Company**: My Client is an ASX listed Financial services group and established leader in their field of business. **About the Role**: Experienced **Collections...

  • Project Officer

    2 weeks ago


    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99412_1678136560 **Contact** Liam Lasslett **Posted** about 5 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a Project Officer to join the...