Customer Service Officer

2 weeks ago

Greater Adelaide SA, Australia HAYS Full time

Join a Federal Government Department for 12 months

**Your new company**

This Government Department's focal point is about collaborating with people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation supports people in need. They are seeking multiple Customer Service officers for a 12-month assignment starting in July 2024.

**Your new role**

Will be working a 7.5-hour shift between 8am and 7pm Monday to Friday. Your role will be based in a high-volume inbound and outbound contact centre, where you will provide assistance via inbound and outbound phone calls to the department’s customers.
You will provide exceptional customer service, respond to change with positivity and promote government services and online resources to customers to improve their customer experience. This role will require you to work autonomously across multiple systems at once with the ability to be empathetic with the customer while also navigating computer systems to record notes and look up information.

**What you'll need to succeed**- A strong background in customer service with the ability to problem-solve and adapt to changing work priorities.- Be able to work within a framework of legislation, established principles, work practices and procedures.- A resilient and adaptable nature with a positive outlook towards change.- A strong attention to detail and the ability to self-develop your skills in line with department expectations.- Exceptional customer service skills via both verbal and written communication channels- The ability to be able to work a typical 7.5-hour day rostered between 8am and 7pm Monday to Friday- Have strong technical skills and the ability to grasp new concepts well and easily

**What you'll get in return**

A 12-month casual assignment starting in July 2024 with a competitive hourly rate of $42 per hour. Offering the opportunity to work within a highly respected government department, you will work within a supportive team environment, where no day is the same.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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