Ata - After Sales Support

5 months ago

Milton, Australia 99 Bikes Full time

Advance Traders Australia has an exciting opportunity for a motivated, team player to join their After Sales Customer Service Team based in the Head Office in Milton, Brisbane. The role is a key interface between the Head Office and our Dealers (customers) and as such a person of diligent nature, personable disposition and willingness to get the job done is sought. The role will also require frequent communication and co-operation with other teams within the business such as marketing, finance, operations and brand leaders.

The role will include, but is not limited to, providing After Sales technical support and mechanical advice for our products, processing warranty claims and liaising with international brands to order parts and complete warranty claims in a timely manner.

**Prerequisites for the role**:
Advanced knowledge of Bicycles and Bicycle components
Excellent verbal and written communication skills
Professional approach and a self-driven nature
Cheerful disposition
Pronto system knowledge preferred

**Why choose Advance Traders?**

Advance Traders is the most dynamic, fastest growing bicycle wholesaler in Australia. Like our current team you will thrive in our unique culture and benefit from:

- A rewarding remunerations package based on your experience.
- Unique culture based on genuine teamwork to get the job done.
- Central Brisbane office location, that’s close to public transport & the CBD
- Great brands and desirable products in the cycling industry
- Reward and recognition - our culture is built on celebrating high achievement through annual rewards. Each year our top achievers are rewarded with a ticket to an amazing event in a different country. Last year’s event was in Whistler and this year is in Japan.
- Gain qualifications - we offer a Certificate in Bicycle Workshop Operations and the internationally recognised Cytech Bicycle Mechanic Technical Accreditation
- Team benefits - people are our number one philosophy and we care about their health and wellbeing, their family and their ‘Brightness of Future’. We offer a Parental Leave package, $1000 towards self development per year, cost price on our products, travel discounts through our shareholder company Flight Centre and we pay our people to ride to work.
- Employee Ownership - our Employee Share Scheme offers all of our people the equal opportunity to buy shares each year. This ownership is important to our culture as we treat the business like our own.
- Work in a purposeful environment - we are working hard to become B-Corp certified which means meeting global standards in areas like environmental impact, diversity and inclusiveness.
- Staff bike program to meet your cycling needs

**How do you get the job?**

We actively seek to hire team members who have a demonstrated record of experience and success. You will need to be a self-motivated proactive individual who can work as part of a broader team. You will need to be committed to ongoing self-development and training, problem solving and customer service. You will need to prove that you have intermediate computer skills as well as being a confident and very capable communicator.

**Advance Traders**

Advance Traders is an Australian based multi brand distributor to the cycling industry, handling the marketing, sales and warranty responsibility of these major global brands. Some of our 25 bike and accessory brands include Merida,Norco, BMC, MET helmets, Fizik and Ravemen. Our goal is the be the leading distributor of bikes and cycling accessories in Australia. Our core purpose is to enrich mind, body, earth and soul with the freedom of riding.

**How to Apply

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