Ict Support Team Lead

2 weeks ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0726**Title**:

- ICT Support Team Lead - Salesforce - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + EXT**Description**:

- **Critical Federal Government Department with essential projects**:

- **Initial 12 Month Contract + a 12 month extension option**:

- **Exciting Opportunity to lead a team of ICT support professionals**

One of Australia’s prominent **Federal Government Departments **is looking to engage an experienced **ICT Support Team Lead **to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform. The **ICT Support Team Lead** will manage a team of support specialists, providing coaching and support to ensure high-quality service delivery. The successful **ICT Support Team Lead **will be offered an initial **12 month** contract along with a **12 month extension** option partnered with a **rewarding hourly rate**.

The successful **ICT Support Team Lead **will be responsible for, but not limited to:

- Executing ICT change management activities including creation of high-quality change records and release documentation
- Ensure consistent and efficient resolution of Salesforce-related issues
- Performing operational tasks including access management and provisioning

The successful **ICT Support Team Lead **will have experience in the following:

- Strong problem-solving skills and attention to detail
- Experience working with cross-functional teams and managing stakeholder relationships
- Experience in developing and implementing support processes and procedures
- Strong understanding of the Salesforce platform and its functionalities

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