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Farm Service Centre Specialist

4 weeks ago

Melbourne, Australia Fonterra Full time

**General Information**:

- Date Published- 29-Aug-2024- Advertising Ends- 10-Oct-2024- Country- Australia- Location- Melbourne & Southern Victoria- Role Type- Supply Chain & Logistics- Work Type- Permanent- ID#- 9825**Position Description**:
We are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from Aussie Farmers across Victoria and Tasmania, and our manufacturing sites turn this into the dairy foods you know and love in our supermarkets, including Perfect Italiano, Mainland, Western Star, and Bega. We also sell dairy ingredients to many of the world's leading food companies and partner with food services businesses across the country to get dairy foods into chefs' hands.

As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in Australia and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

**About us**

In Australia, we take the milk we collect from our farmers, and our eight manufacturing sites across Victoria and Tasmania and turn this into dairy foods that generations of Australians have grown up with and love, including Perfect Italiano, Mainland, Western Star, and Bega. We also sell dairy ingredients to many of the world’s leading food companies and partner with foodservices business across the country to get dairy foods into chef’s hands.

**Your purpose**

As a Farm Source Service Centre Specialist, you’ll be the first point of contact for a range of milk scheduling, collection, quality, transactional and relationship issues, ensuring the satisfaction of the supplier base by appropriately managing issues with internal business partners. Key responsibilities:

- Liaising with key internal stakeholders across various parts of the business to ensure supplier milk information is complete and up to date
- Responding to inbound calls by creating and managing Salesforce cases related to milk collection queries, digital support, milk payments, and general farmer enquiries and complaints
- Plan the collection of all farm milk, meeting all HACCP and legislative requirements, while ensuring that all company vehicles and drivers are scheduled in the most efficient and cost-effective manner possible
- Managing outbound calls related to open cases, including milk quality support, on-farm hygiene issues, grading queries, food safety issues, and milk quality and Farm Source field related queries promptly
- Prepare reports on customer activity and feedback as required

**About you**
- Prior planning experience within a similar supply chain environment will be highly regarded
- Ability to analyse data outputs and make changes in the moment
- Ability to pick up and work with multiple systems - proficient in Microsoft Office tools (Salesforce experience highly regarded)
- Strong communication and problem-solving skills
- Ability to work well under pressure and manage multiple queries simultaneously

**Are you excited about this opportunity but may only meet some requirements?**

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**The benefits of life at Fonterra**

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.

**Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.