Product Support Analyst

3 weeks ago


Melbourne, Australia FinClear Full time

Company Description

FinClear was established in 2015, with offices now in Sydney, Melbourne and Perth. We are an independent, Australian owned and developed technology and financial services business, specializing in providing trading, execution, clearing and technology solutions to wholesale intermediaries, FinTech’s, wealth managers and financial planners.

At FinClear - Technology and progress are in our DNA. Our Financial Markets infrastructure deals with massive amounts of data and huge volumes of transactions that are executed in real-time to a vast audience. But unlike others, we own our core regulatory and technology infrastructure enabling us to move quickly and build solutions to give our clients the competitive advantage.

We’ve tripled in size since mid-2021 and plan to continue growing with more platforms and services being rapidly developed. That’s where you come in.

**Job Description**:
This is an excellent opportunity for an individual looking to:

- Leverage their financial domain experience and expand their skills in technology
- Be part of an organisation that supports a culture of learning & development
- Join a growing organization that is expanding its product suite

**What you’ll do**:
The Product Support Analyst plays a key role within FinClear being the first point of contact for customer assistance. The Product Support Analysts services client issues utilizing a suite of trading products developed and operated by FinClear. They act as the main point of contact to triage issues for both internal & external customers but also analyses, troubleshoots, and collaborates with others to bringing issues to resolution.

We believe this is an exciting opportunity for someone that is experienced in trading operations that has an interest getting into technology, enjoys solving problems and collaborating with other experts to delight customers.

**Key responsibilities includes but are not limited to**:

- Providing Level 1 support for technical queries
- Maintaining processes & procedures documentation in confluence
- Troubleshooting or collaborating with other experts to provide solutions to issues
- Maintenance of various internal data feeds
- Actioning trade queries, issues, and service requests within agreed SLA’s
- Creating and amending back-office trading reports

**Applications/ Technologies utilized**:

- SQL Scripting
- Jasper Reporting
- Jira, Confluence, Ivanti ITSM

**Qualifications**:
**Required**:

- A good understanding of the trading process and dependencies (Minimum of 2+ years’ experience working within a back or front office trading environment)
- Excellent written and verbal communication skills.
- Keen desire to learn or interest in technology

**Bonus points for**:

- Having done a similar role
- Having a background in IT
- Experience having worked with Front office, back office or portfolio admin apps (IRESS, Complii, Hub24, GBST, SecuritEase, etc)

Additional Information

What are the ingredients to our secret sauce?

That’s our people and the technology solutions we create, as the business grows, we are also evolving our benefits to one that our people love

**Benefits**:

- A team that is invested in the success of FinClear and a generous ESOP for all our employees
- 16 Weeks of gender neutral paid parental leave
- A flexible work environment - we have fantastic new offices where we come to collaborate and have those face-to-face meetings with some days at home
- An inclusive and diverse working environment for all
- Prioritise mental health with all our staff having free access to our EAP programme including 1:1 session with qualified coaches and psychologists
- E-Vehicles - Salary Sacrifice

**Ready to apply?**

**Alternatively**:

- To refer a friend, select "**Refer a friend**"
- Please note:_
- _ You must have the right to legally work in Australia to be considered for the immediate opportunities at FinClear, sponsorship options are not currently available._



  • Melbourne, Australia Profusion PAC Pty Ltd Full time

    **Application/Production Support Analyst** **Key Selling Points**: - Take a lead role in resolving incidents, conducting root cause analysis, and preventing recurring issues. - Work in a collaborative environment, supporting various systems and mentoring junior analysts. **Company Overview**: Our client, a global financial services leader, is seeking a...

  • Product Analyst

    7 months ago


    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL15202) **Product Analyst - Gaming Machines** **CROWN MELBOURNE | FULL TIME** At Crown Resorts, our purpose is simple. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we care, we strive for excellence, and we work...

  • Product Analyst

    2 weeks ago


    Melbourne, Australia Zipline.io Full time

    **About Us** At Zipline, we’re transforming workforce management for healthcare. Our mission? To simplify processes for aged care and hospitals, enabling them to focus on what truly matters: people. We’re a fast-growing, ambitious team looking for individuals who are keen to grow, grind, and make an impact. **The Role** We’re looking for a** Product...

  • Product Analyst

    7 days ago


    Melbourne, Australia Jetstar Full time

    **Working on challenging and exciting initiatives in fast-paced dynamic environment.**: - ** Join and support our Products and Ancillary Revenue Team at Jetstar.**: - ** Permanent full-time position based at our head office in Collingwood.** If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are...

  • Product Analyst

    7 months ago


    Melbourne, Australia The Search Firm Pty Ltd Full time

    An Iconic - Internationally led Travel Brand - A Fast Paced, Thriving Team Environment - Analyse Business Performance / Customer Behaviours An awesome opportunity is currently available for a Product Analyst to join a highly innovative travel brand, that has evolved over the years to now be one of Australia's most trusted providers within the travel...

  • Lead Product Analyst

    5 months ago


    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...


  • Melbourne, Australia D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Product Analyst

    2 weeks ago


    Melbourne, Australia Planday Full time

    At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce through our shift-scheduling platform. We’re all about meaningful work for customers, users and employees. We're growing fast and looking for a new...

  • Product Analyst

    2 weeks ago


    Melbourne, Australia HESTA Super Fund Full time

    **The opportunity** This role will be based at our Melbourne head office however there is flexibility to work from home as agreed with the leader. This is an exciting time to join as you support the delivery of key tasks and reporting to ensure HESTA meets all product governance and product disclosure requirements for new and existing products. **About...


  • Melbourne, Australia Vanguard Full time

    **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...


  • Melbourne, Australia REA Group Full time

    Drive insight generation to inform product development- Work collaboratively with analysts and developers to create product dashboards- Permanent position, Melbourne location - flexible hybrid work environment We're REA An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're...


  • Melbourne, Australia HOBAN Recruitment Full time

    We are looking for a Japanese Speaking Junior Product Analyst to join our client's team and assist them in recommending the best products to launch to increase profitability in our organization. Product Analyst responsibilities include looking at market data to determine what products to launch and interviewing customers to understand their needs....

  • Radio Services

    2 months ago


    Melbourne, Australia Victoria Police Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victoria Police **Salary**: $95,102 - $107,905 Occupation: IT and Telecommunications Reference: VG/J20045716GD **About the role**: As a Product Analyst for Radio Services, you'll play a critical role in shaping and enhancing the digital and technical products that support Victoria Police's...


  • Melbourne, Australia Vanguard Group Full time

    Investment Product Analyst Supports business line strategies through the strategic assessment of new investment products and the current investment offering. **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were...

  • Support Analyst

    7 months ago


    Melbourne, Australia Thomson Reuters Full time

    Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s...

  • Product Analyst

    4 days ago


    Melbourne City Centre, Australia Level Crossing Removal Project Full time

    About the role A role has become available within our Technology & Development (T&D) Team due to an internal promotion (yay), and as such we're looking for our next Product Analyst to join LX! The T&D Team are a highly regarded, and innovative team that run a whole lot of agile technology projects for the business. Your role will see you focusing on building...

  • Product Analyst

    4 days ago


    Melbourne, Australia Level Crossing Removal Project Full time

    Location: Melbourne | CBD Job type: Full time / 3 Years Organisation: Level Crossing Removal Project **Salary**: $103,920 - $125,735 Occupation: IT and Telecommunications Reference: VG/29086E Level Crossing Removal Project **About the role** A role has become available within our Technology & Development (T&D) Team due to an internal promotion (yay),...

  • Radio Services

    2 months ago


    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: As a Product Analyst for Radio Services, you'll play a critical role in shaping and enhancing the digital and technical products that support Victoria Police's mission. Reporting to the Service Delivery Manager, you'll support product development whilst ensuring that our systems align with the needs of our frontline members. This role is...


  • Melbourne, Australia PRA Full time

    **Applications Support Analyst** **Exciting role, work with an off the shelf platform.** This role has been newly created to help support our clients growing business and new products. Our client is the largest in its industry across Australia and is a well-known brand. You'll have the opportunity to work with a social good company and contribute to the...


  • Melbourne, Australia Mercedes-Benz Financial Services Australia Full time

    **Aufgaben**: - IT Application Support Analyst - At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that dealers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services. - As...