Solution Account Manager
3 weeks ago
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
**The Challenge**:
Responsibilities of the Solution Account Management team include: owning the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment, and achieving and exceeding retention and growth quotas. Solution Account Managers (SAMs) are individual contributors who are responsible for ensuring the overall success for a portfolio of accounts. They must be adept at developing a consultative relationship with the key leaders within that portfolio. SAMs are technology-savvy individuals with a clear understanding of the value of Adobe's solutions in driving organizational strategies and workflows.
**What you will do**:
Develop a deep expertise and understanding of Adobe's Marketing Solutions.
Actively lead the adoption, usage, and success of AEM and Workfront customers
Work independently on routine and project assignments, exercising judgment in selecting methods, techniques and evaluation criteria to acquire results;
Bring value to customers by consulting on key business objectives and developing customer centric success plans to track progress towards business goals and the metrics needed to achieve them;
Take on sophisticated issues using in-depth analysis, evaluation of data and collaboration;
Consistently use your network, influence and expertise to identify and innovate in creative ways;
Build and grow multi-level relationships within our top accounts, becoming a trusted partner and delivering communications appropriate for senior level contacts;
Engaging with and understanding your clients use cases for Adobe solutions, actively encouraging creative utilisation of these solutions;
Lead and track health and retention efforts on individual accounts, coordinate with frontline managers, support, consulting, operations and finance on specific actions and outcomes; driving the resolution of critical customer concerns, whilst working alongside our support teams.
Develop expertise in Digital Marketing and the Adobe Digital Experience platform, and become a trusted advisor to your customers, with an ability to articulate business value;
Working cross-functionally with external customers, partners and a host of internal parties
**What you need to succeed**:
Good social skills with the ability to handle conflict professionally.
A desire to work in a dynamic and fast-paced environment
Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel.
Articulate with a consultative approach to business problems
Establishes rapport and relationships within the team and with partners at different levels of seniority, gaining trust
Demonstrates outstanding levels of emotional intelligence in the way they craft and deliver communications and respond to their audience, choosing the appropriate method, style, language and content to effect understanding, consensus and action.
Experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape
Can identify trends in customer business models in relation to the associated domain. Has significant domain /industry expertise and network.
Ability to understand sophisticated business environments and uncover customer issues
Takes an active role in resolving problems for customers, owning the get-well strategy, and orchestrating internal and external teams.
Demonstrates critical thinking skills and persistence in solving issues, and proactively communicates with customer
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