Duty Manager

2 months ago


Toowoomba City, Australia HB Recruitment Full time

Generous salary $70-75k + Super
- On
- going training and support
- Fun, vibrant team environment

Our client, Toowoomba's most iconic hotel, is seeking a full-time Duty Manager to join their energetic, fun team This position requires availability during nights and weekends.

The family-owned pub has a long and rich history in Toowoomba and provides the very best of lunch, dinner, drinks, functions & more, seven days a week.

**Key duties include**:

- Opening and Closing the Hotel
- Assist Senior Management with the day to day operations of the various departments of the Hotel
- Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management
- Holding keys for the security of gaming, bar and bottle shop areas
- Promoting and marketing the business
- Management of inventory and ordering of stock for the Hotel
- Managing budgets and financial plans as well as controlling Hotel expenditure
- Delivering business results by achieving set targets KPI’s and objectives set by Senior Management
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Handling customer complaints in a timely manner
- Leading and compiling the daily handover for the next Duty Manager
- Ensure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standards
- Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
- Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained
- Conduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintained
- Other incidental and peripheral duties as requested by the Employee

**To be considered for this role, you will have a**:

- Responsible Service of Gaming (RSG) qualification
- Responsible Management of Licensed Venue (RMLV) qualification
- Diploma of Hospitality Management or equivalent qualification and/or equivalent experience in hotel management
- Demonstrated ability to manage the operations of a hotel venue including supervising and coordinating staff
- Very high level of communication and interpersonal skills, including demonstrated high level ability to effectively manage customer complaints, negotiate with suppliers and managing staff.


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